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Manager, Ecommerce Curbside Program Planning







Requisition ID:  160059 

Career Group:  Corporate Office Careers 

Job Category:  E-commerce In-store Fulfilment 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario 

City: Mississauga

Location: Tahoe Office 

Postal Code: is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.





The Manager, Ecommerce Curbside Program Planning will play a key role in leading our Voila In-store Fulfilment Program as well as our non Voila Ecommerce programs. 

**This role can work Remotely**

Job Description

   Accountabilities include:
•    Lead the review and selection of Voila Curbside stores (hundreds of stores to be deployed in the next 2-3 years).  Manage the store launch roadmap working with key stakeholders (Operations, Real Estate, IT, Project Management, Strategy and Finance)
•    Develop and manage annual store launch budget ensuring on budget store implementations
•    Responsible for managing Curbside Program Performance including customer experience, sales, labour and fulfilment KPIs
o    Working with Data Analytics team, derive insights from data
o    work with multi-function teams to identify and execute tactics to improve program performance
•    Develop and communicate Executive level program dashboards and insights
•    Day to day product management of 5 Ecommerce programs IGA Buffets, Sobeys/Safeway Online Entertaining, Rachelle Bery, Car Wash, 3rd Party Floral
•    Responsible for overall business relationship management with key 3rd party Technology partners
•    Evaluate Industry/Competitive Tracking (i.e. evolving customer needs, emerging technologies and competitor offerings) in order to identify areas of opportunity
•    Manage and grow 5 high performance direct reports

•    Sales
•    Fulfilment rates
•    NPS
•    Picking Efficiency / Accuracy
•    Curbside wait times
•    Adherence to budget

Job Requirements

•    6+ years of business management or marketing experience
•    CPG Brand Management and/or Retail Operations experience is an asset
•    Knowledge and/or experience in Ecommerce Operations or Digital Marketing
•    Bachelor’s degree or equivalent experience
•    Bi-lingual (English/French) an asset
•    Travel 10%-15%

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.