Share this Job

COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Supervisor Home Delivery







Requisition ID:  163480 

Career Group:  Distribution Centre Management 

Job Category:  E-commerce Delivery Ops & Cust 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario 

City: Vaughan

Location: 3809 GTA CFC 

Postal Code: L4L 1A5 is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.



•    Support the Home Delivery function execute the Voila customer experience. Critical support leadership to the Home Delivery Teammates as the ambassador to the customer; ensuring on time delivery, customer satisfaction, safe drive performance, safe lifting practices and proactive solutions at the point of customer interaction to drive frequency and loyalty.  In addition the Supervisor will be responsible for supporting the day-to-day operations of the business, liasing with the HR Business Partner to address issues with Teammates, and to provide timely feedback to Delivery Teammates regarding job performance. Finally the Delivery Supervisor will need to build and maintain cross-functional relationships with the Operations, Fleet, Training, Customer Service, and Planning teams, as well as work closely with the WSIB Specialist.

Job Description

•    Lead shift huddle daily to share important updates with teammates, and ensure the team stretches together before the start of their day
•    Develop a high performing team; ensuring Delivery Teammates are provided with regular feedback, and are held accountable to their key performance metrics
•    Actively participates in the recruitment of teammates, and ongoing training of Delivery Teammates
•    Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback
•    Embeds and sustains Home Delivery protocols and SOPs
•    Approximately 30-50 direct reports (Home Delivery Teammates)
•    Supports continuous improvement effort by utilizing customer service feedback and routing analysis
•    Partners with Training Specialist to understand the strengths and opportunitites of teammates moving from In-Class to On The Job to ensure their performance is managed
•    Supports and partners with Fleet Maintenance Manager to ensure fleet availability and safety
•    Routinely review the performance data for their team to ensure their teammates and Supervisors hit their performance metrics
o    Accountable for ‘On Time Delivery’ (95%+) metric
o    Accountable for (50+) Net Promoter Score; ensuring drivers embody behaviors that drive results
o    Accountable for a Driver Safety Score of (95%+)

•    Responsible for partnering with HR to ensure the progressive disciplinary process is managed
•    Tasked with managing the route paperwork, logging route and asset utilization data in excel, and for logging feedback on delivery teammates
•    Managing timecards in Kronos Workforce Management SystemSupport expansion of new spoke facilities
•    Following Sobeys Health & Safety practices, a Delivery Supervisor will ensure all incidents are logged and shared with the respective parties, ensure teammates are held accountable for appropriate paperwork, and manage the corresponding WSIB Claims
•    Confirm teammates are operating the appropriate manual handling principles and adhere to the health & safety protocols put in place to protect them
•    Ensure Delivery Teammates are up-to-date on training course completions
•    Liaise regularly with cross-functional teams to support on time departure, and a high-level of service to Voila customers.

Job Requirements

•    Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
•    Home Delivery experience (business to customer) in an e-commerce environment an asset
•    Post-Secondary education in a business-related field
•    A combination of relevant education and experience may be considered
•    Strong knowledge of Employment Standards Legislation
•    Excellent Analytical and Problem Solving abilities
•    Advanced skill level in MS Excel; MS Access is considered an asset
•    Experience in effectively managing a large team
•    Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties
•    G-Class License, Ability to Travel within the GTA and Across Canada
•    Distribution facility experience

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.