Delivery Manager



Requisition ID:  182092 

Career Group:  Distribution Centre Management 

Job Category:  E-commerce Planning 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario 

City: Vaughan

Location: 3809 GTA CFC 

Postal Code: L4L 1A5 


Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 



Ready to Make an impact?


Support the Home Delivery function to execute the Voila customer experience. Critical support leadership to the Home Delivery Drivers as the ambassador to the customer; ensuring on time delivery, customer satisfaction and proactive solutions at the point of customer interaction to drive frequency and loyalty.



Here’s where you’ll be focusing:


•    Supports Delivery Operations Customer Fulfillment Centre, partnering with various cross-functional partners.
•    Develop a high performing team; directs day-to day activities of the Home Delivery teammates.
•    Actively participates in the recruitment of teammates. 
•    Provides coaching and feedback to Delivery Supervisors in managing their teams of Delivery Teammates. 
•    Drives team engagement, development and retention by connecting team to the Voila vision, encouraging innovation, clear communication and continuous feedback.
•    Builds new processes to meet the demands of the business and documents such processes in the form of Standard Operating Procedures (SOPs).
•    Manages approximately 8-10 direct reports (Delivery Supervisors).
•    Supports continuous improvement effort by utilizing customer service feedback and routing analysis.
•    Partners with Training Specialist to ensure in-class theoretical learnings are supported with practical application on the job.
•    Accountable to ensure consistent standards and continuous learning. 
•    Ensures all Teammates have current driver abstracts, valid licensing, monitor teammates behaviour and reporting of hours, and ensure teammates are trained appropriately to provide best in class home delivery experience.
•    Supports and partners with Fleet Solutions Manager to ensure fleet availability and safety.
•    Accountable for ‘On Time Delivery’ (95%+) metric.
•    Accountable for (90%+) Net Promoter Score, ensuring Teammate embody behaviours that drive results.
•    Contributes to the continuous improvement of operations.
•    Partners with the Sales & Capacity Planning team to ensure the effective planning of routes and labour.
•    Manage the delivery program to budget and participate in monthly financial reviews.
•    Leads the team in following Food Safety Protocols.
•    Manages and promotes a culture where the Health & Safety of teammates is a priority.
•    Other projects/duties as directed.


What you have to offer:


•    Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction.
•    Delivery experience (business to customer) in an e-commerce environment an asset 
•    Post Secondary education in a business-related field. 
•    A combination of relevant education and experience may be considered. 
•    Strong knowledge of Employment Standards Legislation.
•    Excellent Analytical and Problem-Solving abilities.
•    Experience in effectively managing a large team.
•    Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties.
•    G-Class License, ability to travel within the GTA and willingness to travel across Canada on occasion to meet business needs. 
•    Distribution facility experience. 


We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.