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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Bilingual Customer Service Teammate - (French/English) #JoinOurFamily







Requisition ID:  161394 

Career Group:  Distribution Centre Careers 

Job Category:  E-commerce Delivery Ops & Cust 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario 

City: Any is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.




Voilà by Sobeys is an exciting e-Commerce grocery business that has launched in Southern Ontario and we are expanding our home delivery service in Quebec (Early 2022).  We are looking to hire a team of bilingual customer service professionals to provide care to our customers.  We are looking for individuals who will be compassionate, amaze our customers, are reliable and engage our internal teams to resolve any concerns that arise.  This is a work at home position and a great opportunity to contribute to building our grocery e-Commerce business.

Job Description




•  Deliver a compelling customer service experience representing the Voilà brand, being respectful to our customers and solving our customers problems
•  De-escalate any continuous situations through understanding, empathy and empowerment
•  Exceptional writing and communication skills
•  Accurately update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)
•  Follows the Care Model of > Compassion; Amaze; Reliability and Engage
•  Exceptional skills in working with teams – being collaborative and having a ‘One Team Approach’ mentality
•  Ability to build Loyalty with all customers
•  Comfortable with Training fellow teammates – being a mentor or assist in ongoing or new hire training
•  Support Leadership team as required
•  Strong time management skills
•  Comfortable contacting customers on behalf of other departments and various customer initiaitives
•  Keep Leadership team informed of any emerging trends and potential escalations
•  Follow the guidelines outlined in training

Job Requirements


  • Provide a Superior Customer Experience
  • Strong problem solving
  • Strong attention to detail
  • Ability to collaborate / deescalate with customers
  • Excellent communication skills (writing and verbal)
  • Flexible with various shifts (outlined above and may be changed due to call/email/chat arrival patterns)
  • One Team Approach
  • Quiet Home Workspace
  • High speed internet 
  • Ergonomic workspace 



Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.