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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Specialist, Analytics & Decision Support

158777 Requisition ID:  158777 

Career Group:  Corporate Office Careers 

Job Category:  E-commerce Finance & Strategy 

Travel Requirements:  0 - 10%


Country: Canada (CA) 

Province: Ontario  

City: Toronto

Location: Sobeys Innovation Hub 

Postal Code: M5V 1X6 


Our family of 127,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.





The Specialist will work closely with the warehouse operations and customer service team to drive business performance and support decision making on various aspects such as; labour planning and productivity forecasting,  deep dive analysis to drive optimal capacity utilization, and business case development for expansion opportunities.

Job Description



As the Specialist, Ops Business Intelligence you will:



  • Engage with all levels of the Voila Finance team and utilize analytical skillset to provide value added insights to business stakeholders within Warehouse Operations & Customer Service
  • Provide consultation and recommendations by highlighting impacts from a quantitative point of view. Build visual aids (i.e. charts, tables, trend analysis, etc.) to relay findings to a wide span of audiences
  • Manage complex analytical projects end-to-end from data exploration and analysis to drawing value driving insights for communication with key stakeholders
  • Automate several manual processes using VBA/Macros, SQL and/or Python to significantly reduce manual effort on reporting
  • Create, maintain and present daily, weekly and monthly decks, highlighting business and operational performance. Identify any new trends, investigate possible explanations and constantly develop new insights
  • Build various data models to assess teammate level productivity, learning curves, key drivers impacting capacity utilization to increase overall site throughput
  • Partner with various teams to lower customer contact ratio, assess call handle times and time spent on various customer service activities to provide inputs in headcount planning
  • Identify opportunities which could drive teammate productivity improvements. Undertake deep dive analysis, review Ocado benchmarks and present performance across sites to further performance and meet targeted operations KPIs
  • Work with internal product management, Ocado and IT teams to drive data availability and assess data quality for detailed data analytics for existing and new fulfillment sites. 
  • Build engaging dashboards and presentations to present data results and KPIs for key internal stakeholders
  • Drive automation of financial reporting processes and use of tools by supporting the Voila Finance team



Job Requirements



Your resume and background will show us: 



  • 5+ years of experience in an analytics, consulting or finance role
  • Bachelor’s degree required preferably in business, science, computer science, economics, mathematics or statistics
  • Master’s in Data Analytics / Finance / Business Management is great-to-have
  • Demonstrated proficiency in working with large datasets, both structured and unstructured data with experience in SAS, SQL, Python or related. Proficient in Excel, Macros/VBA
  • Experience in data mining and using business intelligence tools (Alteryx, Power Query, Tableau, etc.) 
  • Experience with Salesforce & Azure an asset
  • Data enthusiast with strong technical background, interpersonal and communication skills, and passion for using data analytics to solve complex problems
  • Financial knowledge with understanding P&L statements and building business analytics to identify variance and trends
  • Self-Starter with ability to thrive on a high degree of independence and ownership
  • Bilingual English and French is a good-to-have (not a requirement)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.