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Operations Manager -E-Commerce







Requisition ID:  158087 

Career Group:  Distribution Centre Management 

Job Category:  E-commerce Fulifillment Centre 

Travel Requirements:  0 - 10%


Country: Canada (CA) 

Province: Québec 

City: Pointe Claire

Location: 3802 CFC 2 

Postal Code: H9R 1B1 is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.



The purpose of a Position Description is to clarify accountabilities and decision rights, while establishing both behavioral expectations and metrics to ensure individual and team success. Please see Position Description Job Aid for details on how to complete each section.

Job Description

• Responsible for embedding a culture and environment within the CFC that makes it an inviting place to work.
• Provide excellent customer service and engage and enthuse a diverse team in a time-constrained environment.
• Excellent communication skills both verbally and written, with the ability to deliver direction and motivate in an effective manner.
• Exceptionally high standards.
• Coach, mentor and inspire, as well as reward and recognize staff.
• Conduct performance reviews and train or make recommendations on training for team leads to improve management ability and enhance professional management skills.
• Ensure staff are properly trained on all programs (safety, security, housekeeping, sanitation etc.)
• You need to be a proven manager of large teams of people who leads by example, and is capable of dealing with all issues that arise from managing people.
• Ensure staff understand their roles and hold them accountable.
• Transfer best practices throughout the organisation.
• Analytical rationale and be data driven.
• Continually seek process improvements that eliminate waste and non-value added activities.
• Maintain a clean safe work environment as per company requirements.
• All other duties within the incumbent’s ability may be assigned.

Job Requirements

• A Bachelors Degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience
• Minimum seven years in senior warehousing, transportation or logistics inventory management position.
• Experience working in a Third Party (3PL) or Retail logistics environment.
• Demonstrated successful experience managing large teams in complex logistics operations.
• Proficient use of Microsoft Office Suite
• Results orientated leader with solid judgement and data driven decision making skills
• Excellent judgement and decision making skills
• Demonstrated successful planning and analysis skills
• Demonstrated successful ability working with cross-functional teams
• Exceptional hands on Warehouse Management System (WMS) knowledge

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.