Share this Job

COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Customer Retention Coordinator







Requisition ID:  165860 

Career Group:  Corporate Office Careers 

Job Category:  E-commerce Marketing 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario 

City: Mississauga

Location: Tahoe Office 

Postal Code: L4W 0C7 is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.



The coordinator, Direct to Customer Communications plays a key role in the creation and execution of all personalized offers and direct to customer campaigns.

The primary responsibilities are intaking requirements to support and execute the setup, quality assurance and publishing of digital offers and well email setup, testing and deployment and any related customer service support for all Voila banners (Sobeys, Safeway, Foodland, Western IGA, FreshCo, Chalo! FreshCo, Thrifty Foods).

The key objective of this role is to create error free campaign elements and offers to support direct to customer programs focused on acquiring, retaining and growing our customer through 1:1 engagement to drive sales. This will be accomplished through strong data management skills, cross-functional project management and Loyalty program benefit communication.

Job Description

· Setting up and testing emails for 3 Business Units in Salesforce Marketing Cloud (Running campaign automations, testing emails and obtaining approvals to deploy

   from Stakeholders)

· Managing Voucher code creation and maintenance process, and including all quality  control checks for promotions, journeys, coupon proofs, OSP set up and offer testing

· Produce and communicate Direct to Customer briefs and summaries to the larger marketing team and operations

· Working with Internal Customer Service and a 3rd party call center to rectify customer service issues with regards to Direct to Customer Offers

· Support Customer Engagement Specialists by providing required information to complete program reporting, PCA’s, and investigating program issues

Job Requirements

· Ability to build strong relationships

· Ability to prioritize and manage conflicting deliverables

· Excellent data management skills

· Excellent oral and written skills

· Attention to detail

· Problem solving and analytical skills

· Grow in an environment of on-going structural change

· Familiarity with digital and standard marketing channels

· Strive for continuous improvement, generates and recommends innovative idea

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.