Bilingual Customer Service Teammate (French)
Requisition ID: 175756
Career Group: Distribution Centre Careers
Job Category: E-commerce Delivery Ops & Cust
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta
City: Edmonton
Location: 4007 Edmonton Spoke
Postal Code: T6W 1A3
Voilà by Sobeys is an exciting e-Commerce grocery business that has launched in Southern Ontario and we are expanding our home delivery service in Western Canada. We are looking to hire a team of bilingual customer service professionals to provide care to our customers in western time zones. We are looking for individuals who will be compassionate, amaze our customers, are reliable and engage our internal teams to resolve any concerns that arise. This is a work at home position and a great opportunity to contribute to building our grocery e-Commerce business.
All career opportunities will be open a minimum of 5 business days from the date of posting.
Job Description
NOTE: THIS POSITION REQUIRES FULL BILINGUAL COMMUNICATION SKILLS - (English/French)
THIS POSITION ALSO REQUIRES FULL AVAILABILITY FOR SCHEDULING ALL SHIFTS AT ALL TIMES (Weekends and Holidays included)
• Deliver a compelling customer service experience representing the Voilà brand, being respectful to our customers and solving our customers problems
• De-escalate any continuous situations through understanding, empathy and empowerment
• Exceptional writing and communication skills
• Accurately update all incoming and outgoing contacts (all customer contacts are to be documented in Salesforce)
• Follows the Care Model of > Compassion; Amaze; Reliability and Engage
• Exceptional skills in working with teams – being collaborative and having a ‘One Team Approach’ mentality
• Ability to build Loyalty with all customers
• Comfortable with Training fellow teammates – being a mentor or assist in ongoing or new hire training
• Support Leadership team as required
• Strong time management skills
• Comfortable contacting customers on behalf of other departments and various customer initiaitives
• Keep Leadership team informed of any emerging trends and potential escalations
• Follow the guidelines outlined in training
Job Requirements
- Strong problem solving
- Strong attention to detail
- Ability to collaborate / deescalate with customers
- Excellent communication skills (writing and verbal)
- Flexible with various shifts including early morning and afternoon start times (outlined above and may be changed due to call/email/chat arrival patterns)
- One Team Approach
- Quiet Home Workspace
- High speed internet
- Ergonomic workspace
We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.