Supervisor, Service Delivery Team
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact?
Here’s where you’ll be focusing:
PRIMARY SHIFT: Wednesday, Thursday, Friday, Saturday 9:00pm - 7:00am, but need to be flexible to work various days from 5am – 3pm, 1pm – 11pm or 9pm – 7am as required.
Various shifts including evenings and weekends as we are a 7day/week 365 day per year operation
· Supports Shunt and Delivery Operations at the Customer Fulfillment Centre
· Leads daily shift huddles with teammates
· Develops a high performing team; directs day-to day activities of teammates.
· Provides performance feedback and coaching to teammates.
· Partners with HR regarding disciplinary process
· Drives team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication, and continuous feedback.
· Embeds and sustains protocols and Standard Operating Procedures (SOPs)
· Actively participates in the recruitment of teammates.
· Supports continuous improvement effort by utilizing operation feedback.
· Partners with Training Specialist to deliver training content.
· Accountable to ensure consistent standards and continuous learning.
· Ensures teammates are up to date on training requirements
· Ensures all teammates have current driver abstracts, valid licensing and monitors driver behavior.
· Supports the Fleet Solutions Manager to ensure fleet availability and safety.
· Accountable for supporting teammates achieve performance metrics
· Follow and supports Sobeys Health and Safety practices
· Adhere to and implement all applicable Food Safety program requirements.
· General Understanding and adherence of Food Safety Policies or relevant Standard Operating Procedures such as General Health and Hygiene, Allergen Policy, Temperature Checks, etc.
What you have to offer:
· Minimum of 3-5 years’ experience in transportation and or logistics field including experience in a leadership role with a high focus on customer experience/satisfaction
· Home Delivery experience & Shunt experience (business to customer) in an e-commerce environment an asset
· Post-Secondary education in a business-related field
· A combination of relevant education and experience may be considered.
· Strong knowledge of Employment Standards Legislation
· Excellent Analytical and Problem-Solving abilities.
· Experience in effectively managing a large team.
· Excellent interpersonal and communication skills; with the ability to interact with all levels of the organization and external parties.
· Class 5 Drivers’ License (non GDL), ability to Travel within the Alberta and willingness to travel outside of Alberta
· Distribution facility experience
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.