Manager Operations
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact?
NIGHT SHIFT (8pm - 6am) Sunday - Wednesday
9-month contract
- Leads and develops a high performing team, overseeing the entirety of a shift’s Operations in the Customer Fulfillment Centre (CFC).
- Approximately 20 direct team reports on shift.
- Drives team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication, and continuous feedback.
- Supports and participates in the recruitment and retention of Operations team members.
- Provides guidance and feedback regarding performance to facilitate continuous learning and development of leaders and team members.
- Maintains a clean, collaborative, and safe work environment.
- Partners with Management to develop training content, assessments, tracking and ensure quality and compliance.
- Embeds and sustains Inventory protocols and Standard Operating Policies (SOPs); aligns with Operations function.
- Leads any audit initiative; complies with all CFC programs, standards, requirements.
- Responsible for on shift inventory accuracy
Here’s where you’ll be focusing:
· Responsible for embedding a culture within the CFC that focuses on employment engagement.
· Provide excellent customer service and engage and enthuse a diverse team in a time-constrained environment.
· Excellent communication skills both verbally and written, with the ability to deliver direction and motivate in an effective manner.
· Coach, mentor and inspire, as well as reward and recognize staff.
· Conduct performance reviews and train or make recommendations on training for team leads to improve management ability and enhance professional management skills.
· Ensure staff are properly trained on all programs (safety, security, housekeeping, sanitation etc.)
· Follow up on customer complaints, concerns, and surveys.
· You need to be a proven manager of large teams of people who leads by example and is capable of dealing with all issues that arise from managing people.
· Ensure staff understand their roles and hold them accountable.
· Transfer best practices throughout the organization.
· Analytical rationale and be data driven.
· Continually seek process improvements that eliminate waste and non-value-added activities.
· Identify and eliminate hazards and risks. Conduct incident investigations and action plans, holding staff accountable to safety standards and legislative requirements.
· Maintain a clean safe work environment as per company requirements.
· Adhere to and implement all applicable Food Safety program requirements.
· General Understanding and adherence of Food Safety Policies or relevant Standard Operating Procedures such as General Health and Hygiene, Allergen Policy, Temperature Checks, etc.
What you have to offer:
· A Bachelors Degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience.
· Minimum seven years in senior warehousing, transportation, or logistics inventory management position.
· Experience working in a Third Party (3PL) or Retail logistics environment.
· Demonstrated successful experience managing large teams in complex logistics operations.
· Proficient use of Microsoft Office Suite
· Results orientated leader with solid judgement and data driven decision making skills.
· Excellent judgement and decision-making skills.
· Demonstrated successful planning and analysis skills.
· Demonstrated successful ability working with cross-functional teams.
· Exceptional hands-on Warehouse Management System (WMS) knowledge
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
* Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.