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Head of Facility Operations #JoinOurFamily







Requisition ID:  169594 

Career Group:  Distribution Centre Management 

Job Category:  E-commerce Fulifillment Centre 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Alberta 

City: Calgary

Location: 4002 CFC Calgary 

Postal Code: T4A 0P7 is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voila by Sobeys and Voila par IGA will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™ 


All career opportunities will be open a minimum of 5 business days from the date of posting.




The Head of Facility Operations - Customer Fulfillment Centre in Alberta, will work closely with the Director, E-Commerce Fulfillment Center Operations to build, design, install, and operate a highly automated, state of the art, Ecommerce customer facility.  

Job Description


  • Fulfillment center design, build and installation
  • Assist with construction of the facility and all material handling equipment (including design, build, installation, and testing) in partnership with Ocado
  • Manage day-to-day fulfillment center operations
  • Own operations and financials of the fulfillment center to deliver e-commerce P&L
  • Leverage Ocado warehouse management system and tools to achieve targets for product availability, accuracy, freshness, and waste
  • Drive continuous improvement across safety, quality, delivery, cost and people
  • Work with forecasting and replenishment and delivery operations team to maximize fulfillment center capacity and receiving dock utilization
  • Lead fulfillment center management and staff
  • Be an inspirational leader with high performing site leadership team
  • Highly visible, actively engaging with operational teams at all levels
  • Cascade strategic objectives, align focus, and instill attention to detail
  • Embrace change and always look for better ways of working
  • Set high standards of performance and encourage mistakes to be learned from
  • Develop culture of integrity, engagement and improvement at all levels
  • Work with food safety and quality team on operational standards and processes

Job Requirements


  • Experience building and operating an automated fulfillment centers (including start up site)
  • Experience owning and managing large-scale budgets
  • Ability to build, lead, and develop large team and maintain workforce stability
  • Ability to build relationships with internal teams and external suppliers
  • Ability to partner with leadership team on e-commerce strategies
  • Ability to analyze data and determine improvement opportunities (ideally using lean techniques)
  • Collaborative with logical thinking and problem solving capability
  • Practical, hands-on, and detailed when managing day-to-day operations
  • Comfortable with data and technology
  • Resilient and adaptable to fast-paced environment
  • 8 years experience working in Supply Chain and Logistics for E-commerce or Retail
  • Bachelors Degree or a combination of relevant work experience
  • Experience managing fulfillment center operations and financials
  • Experience building and leading high performance teams
  • Solid organizational, interpersonal, time management and problem solving skills
  • Proven track record of managing major projects on time and on budget
  • Experience in Fresh / Food beneficial but not required

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.