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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Part-time 5am start ~ Online Shopping Clerk

Requisition ID:  135162 

Career Group:  Store Careers 

Job Category:  Retail - Store 

Travel Requirements:  0 - 10%

Part Time or Full Time:  Part Time 


Country: Canada (CA) 

Province: British Columbia (CA-BC) 

City: Tsawwassen

Location: 9466 Tsawwassen Thrifty 

Postal Code: V4L 2A6 


Our family of 127,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.



The part-time Online Shopping Clerk manages all customer commitments that enter our in-store service processes. These commitments take the form of customer orders and deliveries, Sendial shopping and online shopping and delivery. The OSC is the primary interface between the Order Management System [OMS], store personnel, and the customer. The OSC will ensure accurate information is generated and distributed to appropriate personnel within individual store departments. The OSC will ensure that orders are complete, all materials are packaged to survive transportation, and that the method of payment is clearly outlined. Actively contributes to an environment of employee and customer engagement.

Job Description

  • Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives
  • Establish positive eye contact and greets customers with a smile
  • Demonstrate dependability, conscientiousness, and punctuality
  • Extract each day’s orders from OMS and prioritize them, based on time required to assemble and scheduled delivery time
  • Assign all order commitments to appropriate departments for completion
  • Follow up with departments to ensure order commitments are on track
  • Organize method of payment and related paperwork
  • Stage orders for both delivery and pickup
  • Discuss order requirements with customers who visit or self- shop in store
  • Pass delivery information to Drivers at pre-set times
  • Address customer concerns and/or complaints regarding deliveries, errors or problems with product quality
  • Prepare orders for next day, ensuring custom materials for orders are available
  • Update OMS and customer database as required
  • Other duties as required

Job Requirements

  • Effective interpersonal skills
  • Good Business / Industry Knowledge
  • Physical Requirements 

  • (Seldom: Not Daily, Rare: 0-5% of shift, Occasional: 6-33% of shift, Frequent: 34-66% of shift, Constant: 66-100% of shift) 
  • Frequent lifting of up to 10-30 pounds 
  • Occasional lifting of up to 50 lbs including waist level and low level lifts 
  • Constant walking, reaching and balancing 
  • Frequent hand coordination, standing, bending, pushing or pulling 

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.