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Retail Administration Coordinator

Requisition ID:  174507 

Career Group:  Store Careers 

Job Category:  Retail - Administration 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: British Columbia  

City: Saltspring Island

Location: 9459 Saltspring Island Thrifty 

Postal Code: V8K 2S5 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.



The Retail Administration Coordinator is responsible for providing assistance / clerical support to the Store and Department Managers in a professional, accurate and timely fashion. The Coordinator delivers the highest level of customer service and satisfaction while maintaining confidentiality and integrity. The Coordinator demonstrates adherence to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health & Safety, and other relevant programs and initiatives. The Coordinator demonstrates excellent teamwork, interpersonal skills and commitment to the success of the Thrifty Foods team. Actively contributes to a positive and productive working environment.

Job Description


  • Update SMART Board weekly with pertinent information
  • Maintain reports and filing by accurately inputting sales and wage cost data to assist managers in calculating gross margins
  • Attend meetings, transcribe minutes, prepare memos, letters and spreadsheets, as required
  • Coordinate Performance Management process to ensure timely completion and follow-up as required
  • Assist with hiring process and employee on-boarding (training/orientation)
  • Liaison with Human Resources; ensuring paperwork is sent to the appropriate individual
  • Maintain and participate in the WIC Scheduling rotation
  • Prepare Incident reporting for customer and product complaints
  • Coordinate Food Safety Thermometer Calibration log, review weekly SOP’s and ensure staff are updated on Food Safe Refreshers
  • Maintain training and floor log reports to ensure staff are up to date
  • Chairperson or member of Joint Health and Safety Committee
  • Assist Store Managers with completing Medgate entries, customer incidents, WCB forms/Return to Work entries and filing
  • Perform and record weekly water valve inspections
  • Coordinator of donation requests
  • Manage Gifts Online program
  • Act as the Food Safety Champion for the store
  • Perform the weekly Food Safety Audits
  • Run Promo Mix reports weekly and at Period end
  • Review reports and provide support to the Management Team
  • Assist in the 2 Engagement Goals
  • Participate in all survey rollouts, and survey result feedback sessions
  • Manage and maintain filing of employee records, reports and logs to support operations & audit processes
  • Sort and distribute mail and other communications to addressees
  • Orient new Managers to office procedures
  • Assures & monitors office supplies and equipment functionality
  • Communicate directly with managers to determine ongoing individual needs and provide assistance and clerical support
  • Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives (for a clerk)
  • Other duties as required

Job Requirements


  • Retail experience, particularly in multiple departments
  • Minimum of 18 months of experience in Administration or equivalent
  • Minimum of 12 months supervisory experience
  • Must have an understanding of the following systems: ZSIR, RAW, FIM, Kronos, and CCTV
  • Must have knowledge in Medgate, Periscope, ISP and Gifts online
  • Must have a thorough knowledge of Engagement
  • Have a thorough understanding of OES and SES – SMART Board and conditions scorecard
  • Excellent organizational skills with the ability to determine priorities, multi task and meet deadlines
  • Demonstrates professionalism, integrity, effective judgment and decision making skills
  • Thorough knowledge of Thrifty Foods policies and procedures
  • Excellent customer service and communication skills; working with both individuals and groups
  • Excellent problem solving skills


We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.