Senior Operations Manager
Requisition ID: 185371
Career Group: Distribution Centre Management
Job Category: RSC Operations Ontario
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Whitby
Location: 3016 Whitby RSC
Postal Code: L4W 0C7
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Senior Operations Manager at the RSC is responsible for managing warehouse operations and the transportation department. This role focuses on people management, aligning business processes with customer needs, and fostering a high-performance culture. The Senior Operations Manager actively contributes to creating a positive, productive, and safe working environment.
Here’s where you’ll be focusing:
- Lead hiring, training, and direction of managers and supervisors.
- Communicate goals, objectives, strategies, and action plans to the team.
- Provide clear, visionary leadership and serve as a role model for the team.
- Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports.
- Monitor and control departmental costs, adjusting labor needs based on business forecasts.
- Conduct performance reviews, coach and mentor teams to enhance professional management skills.
- Support succession planning by developing high-potential employees.
- Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
- Monitor and report KPIs, driving innovation and process improvement.
- Lead and participate in special projects, including business case development and RFP creation.
- Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards.
- Oversee food safety compliance and manage third-party vendors.
- Ensure the safe operation of transport vehicles and manage equipment maintenance.
- Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling.
- Investigate transportation incidents and implement preventative measures.
- Maintain statistical information on drivers, equipment, and service levels to improve efficiency.
What you have to offer:
Education and Experience:
- Degree, diploma, or certificate in Business Management or Operations.
- Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.
- Proven experience in leading large-scale supply chain operations.
Technical Skills:
- Strong communication skills (oral and written).
- Results-oriented leader with sound judgment and decision-making skills.
- Experience working with cross-functional teams.
- Ability to thrive in a fast-paced environment.
- Experience in project planning, change management, and people development.
- Strong leadership, teamwork, and interpersonal skills.
#RSCON
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.