Operations Manager

Requisition ID:  180979 

Career Group:  Transportation 

Job Category:  Inventory Control 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario  

City: Whitby

Location: 3016 Whitby RSC 

Postal Code: L1N 9S1 


Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 



Ready to Make an impact?


As Operations Manager you are a leader of people and processes to support a safe, positive and productive work environment.   You will actively engage and direct, floor and support staff, to ensure the accurate and efficient movement of product to properly service all stores and affiliates.

Here’s where you’ll be focusing:

  • Responsible for creating a culture and environment within the RSC that makes it an inviting place to work
  • Provide excellent customer service, and achieve goals in on-time deliver, miss-pick, and shortages, quality built loads, efficient use of assets and labour hours
  • Communicate changes and new plans to staff
  • Coach, mentor and inspire, as well as reward and recognize staff
  • Conduct performance reviews and train or make recommendations on training for shift supervisors to improve management ability and enhance professional management skills
  • Ensure staff are properly trained on all programs (safety, security, housekeeping, sanitation, etc)
  • Manage disciplinary process of direct reports
  • Ensure staff know their roles and hold them accountable
  • Transfer best practices throughout the organization
  • Participate in the creation of the RSC budget and capital requests
  • Continually seek process improvements that eliminate waste and non-value added activities
  • On a daily basis, participate in meetings and manage communication
  • Maintain a clean and safe work environment as per company requirements
  • Health and Safety and Food Safety oversight and program management
  • KPI tracking and analysis for shift
  • Organization and oversight of scheduling and real time adjustments based on volume
  • All other duties within the incumbent’s ability as may be assigned
  • labour relations including discipline, investigations, attendance management and grievance resolutions
  • Primary data collection for senior site leaders

What you have to offer:

  • Minimum of five years management experience
  • Proficient knowledge of the Microsoft Office Suite
  • High School Development
  • Degree/Diploma in Logistics or Supply Chain Management preferred
  • Train the Trainer considered an asset

  • Physical work including frequent bending, lifting, and reaching
  • Ability to stand and walk for long periods of time
  • Cold environment (5 degrees to -25 degrees)
  • Various shifts including evenings and weekends



We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.