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Retail Operations Manager - Deli

Requisition ID:  160313 

Career Group:  Corporate Office Careers 

Job Category:  BC Operations Support Services 

Travel Requirements:  20 - 30%

Job Type:  Full-Time


Country: Canada (CA) 

Province: British Columbia  

City: Vancouver

Location: Vancouver Office - Fraser Street 

Postal Code: V5X 3V9 


Our family of 127,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.




Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Retail Operations Manager - Deli/Prepared Foods based out of our office in Vancouver, or Victoria BC depending on the successful candidate's location.

Job Description



What you’ll get to do in this fast-paced role:

Oversee Profit & Loss within department and division of responsibility and drive performance to meet targets


  • Articulate key performance indicators (KPIs) to Retail management 
  • Assist in the creation of actions plans and budgets; problem solve with Operations leaders and Retail Managers on opportunity departments
  • Field questions from Retail management on sales techniques and cost controls


Communicate department priorities and best practices regularly to Retail management and Operations


  • Continually assess effectiveness of standards and provide feedback for improvement
  • Collaborate with Customer Experience and Merchandising teams to drive results


Manage functional and technical training for Operations and Retail managers


  • Coordinate training logistics and lead sessions on a regular basis
  • Be a resource for Operations leaders on specialized area of expertise
  • Implement curriculum and content created by Operations Standards and Planning
  • Assess quality of training content and delivery and address opportunities for improvement


Drive employee engagement and customer experience in department programs


  • Consider and incorporate employee engagement behaviours and customer experience attributes into department materials and communication
  • Monitor compliance results within department and division of responsibility
  • Review compliance results including Integrated Health Management and Food Safety results
  • Report trends and opportunity departments to Operations and Retail management



Job Requirements


What your resume will include and demonstrate to us:

  • Deep knowledge of Deli/HMR operations is required
  • An Undergraduate Degree and a minimum of 8 years of relevant experience, or a relevant combination of education and practical experience
  • Full knowledge of company policies and department procedures
  • Working knowledge of business processes tools
  • Proficient in Microsoft Office
  • Strong ability to communicate (oral and written)
  • Ability to build strong relationships across functions
  • Ability to plan and organize
  • Ability to analyze financial data and problem solve
  • Able to embrace change
  • Ability to navigate within the organization and leverage organizational knowledge
  • Process driven

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.