Specialist Process Optimization & Retail Support ( 24 Months Contract )

Requisition ID:  179557 

Career Group:  Corporate Office Careers 

Job Category:  Store Systems Enablement 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Nova Scotia; Alberta; British Columbia; Ontario  

City: Stellarton / Calgary / Vancouver / Mississauga

Location: Foord St. Office, Calgary Office, Tahoe Office, Vancouver Office 

Postal Code: B0K 1S0 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.

Ready to Make an impact?


Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a contract opportunity for an Specialist Process Optimization & Retail Support. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB; Vancouver, BC;

Here’s where you’ll be focusing:


As a Specialist Process Optimization & Retail Support with Sobeys, you will:


•    Work closely with business stakeholders to understand process, support, and data requirements.
•    Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
•    Communicate findings, insights, and recommendations effectively to both technical and non-technical audiences.
•    Maintain knowledge of key systems (Kronos, CAO, FIM, ISP/POS) in all applicable banners to properly analyze data.
•    Extract, transform, and load (ETL) operational data from various sources including Microsoft Synapse, Tableau, and Enterprise Data Lakes.
•    Implement data pipelines and other optimization strategies ensuring successful transformation and data consistency for analytics and reporting.
•    Develop interactive dashboard solutions using Tableau and Power BI delivering data-driven insights that provide actionable information to stakeholders.
•    Continuously monitor the performance of the analytical solutions and troubleshoot issues related to data processing and visualization performance.
•    Analyze various systems and data elements to identify opportunities related to labour opportunities, employee engagement, customer experience, loss prevention, and shrink.
•    Create, implement, and evolve system processes, execute projects, and provide support to all levels of business across the organization.
•    Work closely with Operations and Retail teams to understand their needs, challenges, and requirements related to data, store processes, and support. 
•    Develop, present, and implement best practices to improve operational efficiency, customer experience, and sales performance.
•    Collaborate with Learning & Development team to continually review and deliver eLearning materials and resources for store teams to enhance their skills, knowledge, and performance. 
•    Collaborate with Solution Centre to identify training needs, developing training materials, and conducting training sessions to improve store processes, compliance, and operational effectiveness.
•    Work closely with cross-functional teams, including Operations and Retail, to understand their needs, challenges, and requirements related to store processes and support. Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
•    Continually develop systems change management processes, integrity of system data, and contributing materials and analytics. 
•    Foster a positive and engaging team culture by providing leadership, coaching, and mentoring to team members. 
•    Encourage teamwork, recognize achievements, and address team challenges to promote a motivated and high-performing team environment.
•    Ensure adherence to government regulations (including OHS Standards)

What you have to offer:


Your experience and resume will show us:


•    Bachelor's degree in Data Analytics, Product Management, Operations Management, or related field.
•    Minimum of 3-5 years of experience in retail operations, store processes, or related roles with focus on data analytics.
•    Bilingual proficiency in written and spoken English and French - The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.
•    Demonstrated commitment to diversity, equity, and inclusion (DE&I) principles and practices in the workplace.
•    Proven experience in analyzing and interpreting data to drive insights, recommendations, and process improvements.
•    Excellent analytical, problem-solving, and critical-thinking skills, with attention to detail.
•    Strong communication, collaboration, and interpersonal skills to effectively communicate data findings to non-technical stakeholders.
•    Ability to work independently and in a team-oriented environment, and to manage multiple tasks and priorities effectively.


We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.