Specialist Process Optimization & Retail Support ( 24 Months Contract )

Ready to Make an impact?

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a contract opportunity for an Specialist Process Optimization & Retail Support. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB; Vancouver, BC;

Here’s where you’ll be focusing:

As a Specialist Process Optimization & Retail Support with Sobeys, you will:

•    Work closely with business stakeholders to understand process, support, and data requirements.
•    Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
•    Communicate findings, insights, and recommendations effectively to both technical and non-technical audiences.
•    Maintain knowledge of key systems (Kronos, CAO, FIM, ISP/POS) in all applicable banners to properly analyze data.
•    Extract, transform, and load (ETL) operational data from various sources including Microsoft Synapse, Tableau, and Enterprise Data Lakes.
•    Implement data pipelines and other optimization strategies ensuring successful transformation and data consistency for analytics and reporting.
•    Develop interactive dashboard solutions using Tableau and Power BI delivering data-driven insights that provide actionable information to stakeholders.
•    Continuously monitor the performance of the analytical solutions and troubleshoot issues related to data processing and visualization performance.
•    Analyze various systems and data elements to identify opportunities related to labour opportunities, employee engagement, customer experience, loss prevention, and shrink.
•    Create, implement, and evolve system processes, execute projects, and provide support to all levels of business across the organization.
•    Work closely with Operations and Retail teams to understand their needs, challenges, and requirements related to data, store processes, and support. 
•    Develop, present, and implement best practices to improve operational efficiency, customer experience, and sales performance.
•    Collaborate with Learning & Development team to continually review and deliver eLearning materials and resources for store teams to enhance their skills, knowledge, and performance. 
•    Collaborate with Solution Centre to identify training needs, developing training materials, and conducting training sessions to improve store processes, compliance, and operational effectiveness.
•    Work closely with cross-functional teams, including Operations and Retail, to understand their needs, challenges, and requirements related to store processes and support. Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
•    Continually develop systems change management processes, integrity of system data, and contributing materials and analytics. 
•    Foster a positive and engaging team culture by providing leadership, coaching, and mentoring to team members. 
•    Encourage teamwork, recognize achievements, and address team challenges to promote a motivated and high-performing team environment.
•    Ensure adherence to government regulations (including OHS Standards)
 

What you have to offer:

Your experience and resume will show us:

•    Bachelor's degree in Data Analytics, Product Management, Operations Management, or related field.
•    Minimum of 3-5 years of experience in retail operations, store processes, or related roles with focus on data analytics.
•    Bilingual proficiency in written and spoken English and French - The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.
•    Demonstrated commitment to diversity, equity, and inclusion (DE&I) principles and practices in the workplace.
•    Proven experience in analyzing and interpreting data to drive insights, recommendations, and process improvements.
•    Excellent analytical, problem-solving, and critical-thinking skills, with attention to detail.
•    Strong communication, collaboration, and interpersonal skills to effectively communicate data findings to non-technical stakeholders.
•    Ability to work independently and in a team-oriented environment, and to manage multiple tasks and priorities effectively.
 

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