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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Representative Customer Service

156738 Requisition ID:  156738 

Career Group:  Corporate Office Careers 

Job Category:  Store Support & Customer Care 

Travel Requirements:  0 - 10%


Country: Canada (CA) 

Province: Ontario  

City: Mississauga

Location: Foord St. Office 

Postal Code: B0K 1S0 


Our family of 127,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.



Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Customer Service Representative on our Operations Retail Support team based out of our offices in Mississauga, Ontario.

Job Description

As a Customer Service Representative with Sobeys you will:

  • Provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer service
  • Receive customer contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines
  • Translate product information and investigation results from English to French
  • Engage with customers in a manner suitable for a public forum 
  • Proactively and effectively use consumer brands data and internal personnel resources to formulate appropriate and accurate responses to customer contacts
  • Keep manager informed of potential escalation situations and emerging trends
  • Maintain a professional, calm, and empathetic communication style
  • Maintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolution
  • Maintain complete document and sample files
  • Accurately categorize and rate contact types according to established guidelines. Update as appropriate throughout the resolution process
  • Arrange for appropriate sample retrieval in accordance to type, rating, and documented procedures
  • Maintain a clean and safe work environment as per company requirements
  • Assign all tickets/inquries to correct area of responsibility 
  • Develop strong working relationships with retailers and other areas of responsibility within the company





Job Requirements

Your experience and resume will show us:

  • Bi-lingual in English and French
  • College diploma and a minimum of 1 year relevant experience 
  • Previous customer service work experience
  • Excellent interpersonal and communication skills including demonstrable bilingual (French and English) verbal and written communication skills
  • Proven proficiency in typing
  • General familiarity with database navigation and use


Benefits of Working at Sobeys

Sobeys offers our employees many valuable benefits such as:
•    Growing organization
•    Competitive salary
•    Ongoing Training & Development
•    Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.