Personalization Operations Manager
Requisition ID: 185590
Career Group: Corporate Office Careers
Job Category: Digital Product Management
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia; Ontario
City: Stellarton, Halifax, Toronto, Mississauga
Location: Home Office - NS
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Here’s where you’ll be focusing:
- Deliver weekly campaigns for all banners, regions, tactics including weekly mass basket builders, personalized offers, supplier funded offers, department level offers, digital exclusives and similar offers recurring each week on time
- Receive campaign briefs, Log tickets, update Confluence and other project management tools, testing new features and enhancements, recording release notes and signoff on final releases
- Actively project manage the end-to-end process of offer creation with close monitoring of workback schedules, handover timelines, turnaround times and final file delivery
- Lead the QA process for Personalized offers across all banners of Empire
- Lead a diverse team of high-performance specialists in line with Empire DE&I guidelines, create a culture of inclusivity and foster open communication, help the team solve complex business problems, set goals and deliver high performance
- Assist Loyalty and Advanced Analytics teams in undertaking Quality Assurance of the output files from SOM, highlighting changes, and fixing errors in source files to reduce redundancy in downstream systems
- Partner with the Personalization Product Manager to create a roadmap of offers , platform growth, prioritize features and collaborate with cross functional teams for synchronized prioritization
- Work closely with the internal and external technology partners for regular maintenance, updates, bugs tracking and enhancements to the SOM platform
- Collaborate with Loyalty, Merchandising, Advanced Analytics, Martech and Digital Experience, and other relevant stakeholders to deliver weekly campaigns
- Innovate by challenging the status quo and clearly communicate product vision, strategy, objectives and goals
- Drive high performance with appropriate delegation, accountabilities, discipline, focus and agility within the team
- Collaboration and Effective Communication with internal and cross functional teams to align on common goals and follow through on commitments
What you have to offer:
- Bachelor's degree in Marketing, Business, or related field.
- 3-5 years of experience in marketing, loyalty, campaign management or related field.
- Strong analytical skills with experience using data and customer insights to inform campaign strategies.
- Excellent project management skills with experience managing multiple projects and stakeholders simultaneously.
- Strong communication and collaboration skills with the ability to work cross-functionally, influence stakeholders and present to senior leadership
- Experience using MS Office suite, Asana, JIRA and other data visualization tools.
- Experience creating personalized offers and coupons for customers.
- Experience in the grocery or retail industry is a plus.
- Bilingualism (French, English) is an asset.
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.