Manager, Maintenance Solution Center (MSC)
Requisition ID: 190936
Career Group: Corporate Office Careers
Job Category: Real Estate Maintenance and Energy
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia
City: Stellarton
Location: Foord St. Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We’re looking for a Manager, Maintenance Solution Center to lead the operations of our 24-hour Maintenance and Triage Centre. You’ll play a key role in fostering a positive, productive, and innovative Center of Excellence - building strong, collaborative relationships and delivering customer-focused solutions at the lowest sustainable total cost of ownership.
Here’s where you’ll be focusing:
Fulfillment & Operations
- Lead daily operations of the Maintenance Solution Centre
- Foster a coaching and development culture across the team
- Manage scheduling, workflow, and performance reviews
- Train coordinators to triage maintenance calls and remotely adjust store control systems
- Oversee store control systems to ensure energy and maintenance targets are met
- Support coordinators in resolving customer issues professionally and courteously
- Assist with vendor invoice disputes and store management coordination
- Maintain strong relationships with support teams and vendors
- Ensure accurate call logs, asset management, and sustainability tracking
- Support sustainability reporting (e.g., refrigerant use, waste removal)
- Monitor call volumes and service levels; recommend improvements
- Evaluate store systems for cost-saving opportunities
- Research emerging technologies and business needs
Relationship Management
- Collaborate with Maintenance Managers to resolve on-site issues
- Manage vendor onboarding and training for maintenance software
What you have to offer:
- Post-secondary education in a related field (e.g., architectural technology) with at least 8 years of relevant experience
- Minimum 5 years of management and leadership experience, with a strong focus on coaching and mentoring team members
- Demonstrated ability to build and maintain effective relationships with key stakeholders
- Strong knowledge of food service and building systems
- Expertise in HVAC/refrigeration systems and controls
- Familiarity with building control systems (e.g., CPC/Ultra Site)
- Understanding of drawing packages and building specifications
- Proficiency in Microsoft Office Suite, including MS Project
#LI-Hybrid #LI-LM1
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.