IMAC Coordinator ( 16 months contract)

Overview

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 16 months Contract opportunity IMAC Coordinator to join our information technology department to help manage our upcoming IT projects. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Montreal, QC; or Calgary, AB.

Job Description

As IMAC Coordinator with Sobeys, you will:
 
Manage IMAC Projects
Create detailed project plan encompassing project scope, risks, costs and roll-out schedule
Monitor project timelines, advise on project issues encountered (e.g. advice to team members; National IT; Business etc.) and resolve any conflicting timelines
Complete and document project close activities (e.g. review project success criteria/conduct lessons learned)
Manage store opening, closing, and renovation IT processes
Ensure store projects (i.e. new stores and store renovations) are properly supported including site preparation, equipment preparation, equipment installation, and equipment testing 
Create store shutdown schedule
Conduct on-site uninstall of all IT equipment and/or coordinate uninstallation of front-end equipment by vendor
Order all required store hardware and software, and coordinate equipment set-up
Coordinate shipping of equipment to storage
Create change request to add and/or remove site from various systems (e.g. RI, email accounts)
Review store drawings to determine cabling requirements and coordinate cabling installation
Participate in on-site meeting with Contractor to verify IT requirements
Install IT hardware in store (e.g. cash office, Managers' office)
 
Store Application Support
Provide second-level support for retail store systems in accordance with customer services standards by responding to and resolving remedy tickets and bugs; and, reassigning or escalating to senior team members as necessary
Evaluate past problem history and historical trends and make recommendations in order to improve future performance
Conduct investigations relating to regional issues (e.g. reporting issues, application issues, batches not applied), as well as performance issues (e.g. pinpad freezing, lane freezing)
Analyze new applications and hardware for regional impact and support and training requirements
Create and maintain business support documentation for Retail Technology team
 
Administration
Complete various administrative duties as required, including the completion of Time Tracker, Expense forms, change control requests, and asset tracking
Report statistics and status updates to RT management and customers
Create technical support documentation
 
Manage Vendor Relationships
Create purchase orders and review vendor invoices
Coordinate vendor meetings as necessary (e.g. status update, rollout)
Request information from vendors (e.g. cost estimates, development times)
Review vendor requirement specifications
Collaborate with vendor on issue resolution, and upgrade tasks

Job Requirements

Your experience and resume will show us:

Undergraduate degree in Computer Science or Information Systems
3+ years related experience
Experience leading small-scale projects considered an asset
Strong customer focus and problem-solving skills
Good organizational skills/effective time management skills with the ability to multitask
Effective communication skills (both oral and written) and the ability to handle conflict
Proficient use of Microsoft Office Suite
Bilingualism is considered an asset (English and French)
 
If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application.  Please ensure that you take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus.  We are only accepting online applications and welcome applications from all qualified people interested in this challenge. 
 
Sobeys offers our employees many valuable benefits such as:

Growing organization
Competitive salary
Ongoing Training & Development
Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)