Coordinator, Risk Management Claims
Requisition ID: 189648
Career Group: Corporate Office Careers
Job Category: Finance Risk Management & Insurance
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia
City: Stellarton, NS or Dartmouth, NS
Location: King St. Office, Dartmouth Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a 12-month contract opportunity for a Coordinator, Risk Management Claims to join our National Finance department.
The preferred location for this role is Stellarton, NS or Dartmouth, NS. We may be open to considering another Sobeys office location, depending on the candidate.
Reporting to the Supervisor Insurance Claims this role is responsible for investigating and managing minor to moderate property and casualty claims. This role requires effective communication with customers and location management to gather critical information within strict deadlines, ensuring timely and accurate claims handling.
Here’s where you’ll be focusing:
- Serve as the initial point of contact following an incident or claim.
- Communicate promptly with operational teams to collect, preserve, and transmit time sensitive information to the Risk Management Department within designated timeframes.
- Accurately document and record incident details in the electronic claims database.
- Assess the nature of the incident to determine necessary defense information and evaluate potential liability or subrogation opportunities.
- Review relevant contracts and lease agreements to identify opportunities for risk transfer.
- Analyze submitted data for completeness, identify gaps, develop follow-up plans, and present findings during team meetings for further evaluation.
- Manage a range of minor to moderate claims, including bodily injury claims, by implementing early intervention strategies and ensuring timely resolution.
- Maintain accurate claim files, including proper documentation and reserve estimates.
- Escalate complex claims and seek appropriate approvals by promptly notifying the Claims Supervisor.
What you have to offer:
- Post-secondary education or equivalent professional experience
- General office experience required; Prior experience related to claims, insurance, or legal environments is preferred
- Strong verbal and written communication skills, comfortable speaking with customers via phone
- Proficiency in Microsoft Office applications
- Ability to manage multiple priorities and work collaboratively in a team setting
- High attention to detail with a focus on accuracy and meeting deadlines
- Demonstrated ability to work independently and manage a dynamic workload
- Quick learner with the ability to adapt to new tools and concepts
- Strong analytical and problem-solving capabilities
- Bilingual proficiency (French and English) would be considered an asset
#LI-AC1 #LI-Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.