Coordinator, Maintenance Solution Centre (6-Month Contract)
Requisition ID: 189923
Career Group: Corporate Office Careers
Job Category: Real Estate Maintenance and Energy
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Nova Scotia
City: Stellarton
Location: Foord St. Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We have a full-time, six-month contract opportunity in the Maintenance Solution Centre for a skilled professional to join our team, with the possibility of extension based on business needs and performance.
This role ensures stores receive timely and high-quality service from external providers for all maintenance and repair issues, utilizing specialized software. It also focuses on delivering customer-oriented solutions at the lowest sustainable total cost of ownership.
This position operates in a hybrid work environment, requiring three days per week in the office. Flexibility is essential, as shifts may vary, including evenings, weekends, and holidays, to support a 24/7 operation.
Here’s where you’ll be focusing:
Example of a Call You Might Handle
Caller: Help! The power went out in the freezer aisle, and we’re losing product. We need to get power back now!
Response: That sounds serious. I’m here to help. I know exactly who to call to get you back up and running. I will connect with one of our vendor partners to get a technician to your location as soon as possible and follow up with details in 15 minutes.
This role requires someone who can remain calm during escalated interactions and has the ability to prioritize issues based on risk, urgency, and maintenance experience. Each day will present unique challenges, and adaptability is essential.
What You Will Do in This Fast-Paced Role
- Respond to store calls and electronic work orders requesting maintenance services.
- Review work orders (triage) and initiate service requests with the appropriate business partners based on severity.
- Respond to business partner calls and provide support as needed to mitigate store issues.
- Remotely access, assess, and adjust store heating, cooling, lighting, and refrigeration using building management systems.
- Respond to technical questions related to HVAC, plumbing, electrical, and refrigeration.
- Assist stores during emergency situations, ensuring Occupational Health and Safety measures are followed, while keeping key personnel informed.
- Coordinate preventative maintenance schedules and ensure compliance from business partners.
- Track incidents through to resolution, monitor service accuracy, and ensure store satisfaction.
- Maintain data integrity of systems and archives through collaboration with internal stakeholders, stores, and business partners.
- Review quotes, estimates, and invoices to ensure they meet requirements and follow approved rates.
- Support sustainability tracking and reporting related to utility usage, refrigerant consumption, and waste diversion.
- Identify opportunities to improve the level of service provided by the Maintenance Solution Centre (MSC).
- Assist and support team members in achieving technical and customer service goals.
- Dispatch to stores when required.
What you have to offer:
- Post secondary education in a related field or equivalent experience (HVAC, Plumbing, Electrical, Refrigeration or related trade experience preferred).
- Strong customer focus and the ability to work in a team setting.
- Experience in a retail environment preferred.
- Experience in a similar role, with responsibility for maintenance preferred.
- Excellent communication skills (both oral and written).
- Effective time management and problem-solving skills.
- Ability to respond to rapidly changing needs in a fast-paced environment.
- Working knowledge of building control and management systems preferred.
#LI-Hybrid #LI-LM1
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.