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Specialist Process Optimization & Retail Support

Requisition ID:  173641 

Career Group:  Corporate Office Careers 

Job Category:  Les normes &performance de main-d'oeuvre 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Québec; Alberta; British Columbia; New Brunswick; Nova Scotia; Ontario  

City: Montréal-Nord

Location: Bureau de Montréal-Nord, Bureau de Moncton / Moncton Office, Dartmouth Office, Edmonton Office, King St. Office, St. John's Division Office, Tahoe Office, Vancouver Office, Victoria Office, Winnipeg Office 

Postal Code: H1G 3J5 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.

Job Description


The Specialist of Systems Optimization and Support is responsible for the development, optimization, business representation, and maintenance of all key store systems driving operational excellence, maximizing profitability, and ensuring smooth store operations in a retail environment. 


Individual accountabilities are: 


  • Maintain knowledge of key systems (CAO, FIM, ISP/POS, Kronos, etc.) in all applicable banners in order to properly analyze data
  • Work closely with various stakeholders, including Retail Operations and Merchandising, Stores Network, Loss Prevention, Learning & Development, and National Procurement. 
  • Create, implement, and evolve system processes, execute projects, and provide support to all levels of business across the organization.
  • Share knowledge with other team members to maximize overall team effectiveness in supporting change and usage of key systems
  • Collaborate with Retail Operations and other cross-functional teams to optimize store processes related to workforce management, inventory management, production planning, forecasting, and promotions. 
  • Work closely with Operations and Retail teams to understand their needs, challenges, and requirements related to store processes and support. 
  • Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
  • Develop, present, and implement best practices to improve operational efficiency, customer experience, and sales performance.
  • Analyze various systems and data elements to identify opportunities related to employee engagement, customer experience, loss prevention, shrink, and labour. 
  • Collaborate with Learning & Development team to continually review and deliver eLearning materials and resources for store teams to enhance their skills, knowledge, and performance. 
  • Collaborate with Solution Centre to identify training needs, developing training materials, and conducting training sessions to improve store processes, compliance, and operational effectiveness.
  • Work closely with cross-functional teams, including Operations and Retail, to understand their needs, challenges, and requirements related to store processes and support. Collaborate on projects, initiatives, and process improvement efforts to drive operational excellence, enhance customer experience, and achieve business objectives.
  • Continually develop systems change management processes, integrity of system data, and contributing materials and analytics. 
  • Foster a positive and engaging team culture by providing leadership, coaching, and mentoring to team members. 
  • Encourage teamwork, recognize achievements, and address team challenges to promote a motivated and high-performing team environment.
  • Ensure adherence to government regulations (including OHS Standards)


Job Requirements


What your resume and experience will demonstrate to us:


  • Bachelor's degree in Data Analytics, Product Management, Operations Management, or related field.
  • Minimum of 3-5 years of experience in retail operations, store processes, or related roles with focus on data analytics.
  • Bilingual proficiency in written and spoken English and French - The candidate will be expected to work with peers in other provinces in the development, development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.
  • Demonstrated commitment to diversity, equity, and inclusion (DE&I) principles and practices in the workplace.
  • Proven experience in analyzing and interpreting data to drive insights, recommendations, and process improvements.
  • Excellent analytical, problem-solving, and critical-thinking skills, with attention to detail.
  • Strong communication, collaboration, and interpersonal skills to effectively communicate data findings to non-technical stakeholders.
  • Ability to work independently and in a team-oriented environment, and to manage multiple tasks and priorities effectively.


Why work at Sobeys?


  • Flexible working hours and telecommuting policy;
  • Friendly and welcoming environment;
  • Teamwork;
  • Proximity with senior management and openness to new ideas;
  • Possibility of advancement;
  • Company involved in its community.




We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.