Specialist Quality Assurance

Requisition ID:  181410 

Career Group:  Corporate Office Careers 

Job Category:  Own Brands 

Travel Requirements:  20 - 30%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario  

City: Mississauga

Location: Tahoe Office 

Postal Code: L4W 0C7 


Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 



Ready to Make an impact?

We are looking for a Quality Assurance Specialist to join our team, focusing on providing expertise in quality assurance and manufacturing for Own Brand products. You will be supporting new supplier sourcing, managing existing suppliers and products, ensuring food safety and quality targets are met, and facilitating investigations and responses to customer complaints.

Here’s where you’ll be focusing:

  • Provide quality assurance and manufacturing expertise to cross functional team to develop Own Brand products from concept to shelf
  • Support new Supplier sourcing and provide recommendations based on Audit, Risk assessment and / or site visits
  • Supplier and product management for existing suppliers and products
  • Assess Supplier Food Safety certifications and product qualifications
  • Work closely with a multi-disciplinary team to ensure all products are delivered with pace and on strategy – team includes Product Development, Brand Management, Analyst, Regulatory Affairs, Food Safety
  • Ensure all products meet Food Safety requirements and set Quality targets
  • Review packaging and artwork for Quality / Safety requirements 
  • Conduct complaint/inquiries investigations with supplier partners - for corrective and preventive actions and formalize response to Sobeys Customer Care team utilizing applicable  information sources (academia, industry, specifications, Supplier partners), and maintain service level
  • Provide technical support to Sobeys Customer Care with respect to Own Brand product complaints and inquiries
  • Monitor, evaluate and trend customer complaints data, investigate and report findings to all stakeholders
  • Facilitate CFIA Food safety investigations, co-pilot incident management, recall and corrective action process for all Own Brands products
  • Manage and assist of the execution of the recall system after hours and on weekends as required and pertaining to Own Brand products 
  • Manage risk assessment of Own Brand Supplier sites in person or via remote tools
  • Facilitate root cause analysis in event of product withdrawal/recall Support QA team to improve processes and  organizational goals
  • Continuous quality improvement through monitoring performance of existing Own Brand products in market and actioning with suppliers as necessary
  • Advocate for Own Brands across all areas of the business


What you have to offer:

  • Bachelor of Science and / or Food Science degree and a minimum of 5 years of relevant experience 
  • Experience in manufacturing of food and / or non-food products
  • Knowledge of various GFSI recognized schemes for manufacturing and HACCP
  • Knowledge and application of Risk Assessments
  • Experience working with cross-functional teams, including regulatory affairs, procurement, brand management, product development, food safety, customer care, category management and purchasing
  • Non-food quality assurance experience is an asset

Why work at Sobeys?

  • Flexible hours and teleworking policy;
  • Welcoming and friendly environment;
  • Possibility of advancement;
  • Company involved in its community;
  • Education and professional development policy;
  • Employee discounts at our merchants via the Scène card;

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.