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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Senior Application System Analyst (Customer Product)

Requisition ID:  161787 

Career Group:  Corporate Office Careers 

Job Category:  IT Ecomm & Marketing Product Team 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario  

City: Mississauga

Location: Tahoe Office 

Postal Code: L4W 0C7 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.




Are you looking for an opportunity to work within a team of IT professionals, supporting exciting large-scale projects, and love data, especially customer data?   As a Senior Application System Analyst on the Customer Product Management team at Sobeys in our Tahoe, Mississauga, ON office, you will have the opportunity to support Customer Data related products, including delivering projects and providing maintenance / support on these products. 

Job Description


As a Senior Application System Analyst with Sobeys, you will:

  • Work within a multi-skilled team in charge of a portfolio of Customer Data related products through its entire lifecycle
  • Work with Business Partners to lead the development and ongoing refinement of the overall Product Strategy and Roadmap.
  • Ensure the backlog management is always current, accurately prioritized and categorized. 
  • Ensure the solution is built and configured to meet the business objectives and delivers the intended value.
  • Ensure the overall solution / service design meets the business objectives and expectations and is aligned with all organization and industry standards. 
  • Work with the Developers and Testers to ensure compliance to the organizational quality standards for new or enhanced products or services throughout the delivery lifecycle.
  • Identify opportunities to automate processes, or otherwise innovate on business operations using application features.
  • Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices.
  • Keep appropriate teams members and other teams updated on product backlog status, incidents, and projects, as appropriate. Serve as the liaison between vendors, users, and product team as needed.
  • Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.

Job Requirements


Your experience and resume will show us:

  • Bachelors Degree in Computer Science, Business Administration, related or relevant experience in Technology. 
  • 5+ years progressive experience in IT.
  • Experience in application development and support and delivery.
  • Experience managing large scale projects through design, build and implementation.
  • Knowledge of Identity and Access Management systems.
  • Experience with Customer Data related systems. 
  • Experience with Microsoft Azure API Management and/or Mulesoft (Integrations Management).
  • Experience managing a backlog.
  • Experience maintaining / supporting products through entire lifecycle.
  • Strong understanding of product lifecycle. 
  • Proven ability to influence cross functional teams.
  • Excellent written and verbal communication skills.
  • Experience in working with outsourced service providers and vendor management.
  • Retail industry experience preferred.
  • ITIL Certifications (if applicable).


If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application.  Please ensure that you take the time to ensure your profile shows us why you’re the most qualified applicant for the role.


This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus.  We are only accepting online applications and welcome applications from all qualified people interested in this challenge. 

Sobeys offers our employees many valuable benefits such as:

  • Growing organization
  • Competitive salary
  • Profit Sharing Plan (based on company performance)
  • Pension Plan
  • Flexible health and dental benefits plan (eligible employees)
  • Ongoing Training & Development
  • Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.