Senior Application System Analyst (12 months contract)
Requisition ID: 188462
Career Group: Corporate Office Careers
Job Category: Technology Solutions - Marketing
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Mississauga
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We’re looking for an experienced Senior Application Systems Analyst to support the Personalized Offers Program within our Loyalty Solutions team. This role is critical in bridging the gap between business stakeholders, technical teams, and vendor partners to ensure the seamless delivery, support, and evolution of our Loyalty and Offers capabilities—driving platform reliability, operational efficiency, and consumer engagement.
This role can be based out of our offices in Mississauga, ON.
Here’s where you’ll be focusing:
Key Responsibilities
Business & System Analysis
- Translate business requirements into detailed user stories and technical specifications.
- Document platform flows, data integrations, business rules, and system behaviors for offer management.
- Design and implement improvements to enhance functionality and user experience.
- Identify and document technical and operational requirements for proposed solutions.
Project & Enhancement Delivery
- Collaborate with development, QA, business stakeholders, and cross-functional teams to ensure timely and high-quality delivery of enhancements.
- Support sprint planning and prioritization in AgilePlace.
- Lead story refinement and release readiness discussions.
- Develop comprehensive test plans with detailed test cases.
- Provide accurate time and effort estimates based on analysis and design documentation—for both yourself and team members.
Collaboration & Stakeholder Management
- Facilitate regular syncs with cross-functional teams (e.g., COE, Advanced Analytics, Customer Care) to ensure a shared understanding of platform capabilities and upcoming changes.
- Act as a liaison between technical and non-technical stakeholders, translating business objectives into actionable system requirements and clearly communicating impacts.
Production Support & Sustainment
- Serve as an escalation point for production issues; triage incidents in coordination with development and support teams.
- Assist with root cause analysis, implement corrective actions, and ensure documentation is updated post-resolution.
- Provide after-hours support for critical application issues when needed.
- Manage incidents in alignment with defined Service Level Agreements (SLAs) Observability.
- Optimize Azure resources to ensure scalability, performance, and cost-efficiency.
- Maintain application stability and availability to support high system uptime.
- Ensure all solutions comply with enterprise security and regulatory standards.
Documentation & Knowledge Sharing
- Maintain current documentation, including system changes, architecture diagrams, low-level design, regression test suites, service definition documents, and KT artifacts.
- Promote cross-training within the team and contribute to a culture of shared knowledge.
#LI-Hybrid #LI-VJ1
What you have to offer:
What you have to offer:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in system analysis.
- Strong understanding of system integrations, API interactions, and data flows.
- Excellent communication and collaboration skills, especially in cross-functional and vendor environments.
- Proven experience working in Agile teams, with the ability to write clear and actionable user stories.
- Hands-on experience with tools such as JIRA, AgilePlace, ServiceNow, New Relic, and Confluence.
- Industry experience in retail, loyalty, or marketing technology preferred.
- Familiarity with Azure-based platforms, microservices, or cloud-native applications is a strong plus.
- Experience with personalized offer platforms, segmentation, or marketing automation tools is an asset.
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.