Platform Manager
Requisition ID: 187150
Career Group: Corporate Office Careers
Job Category: Digital Experience Platform
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Mississauga
Location: Tahoe Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Manager, Digital Platform will own the continuous evolution of Sobeys Capital Inc. (all banners) key features and functionality for consumer digital channels. Reporting to the Director, Digital Experience Platform, this role will be accountable for delivering business results through a deep understanding of market, customer and internal stakeholder needs along with product roadmap development that is backed by data-driven prioritization, and successful deployment releases. Leveraging customer, call center and store insights to make actionable recommendations, the Manager will partner cross-functionally with channel owners, Marketing, Loyalty, IT, Online and Retail Operations, Customer Care to build and deliver high-quality improvements to the customer and retail experience.
Here’s where you’ll be focusing:
Functional
- Own the platform roadmap and drive the development, implementation, maintenance and evolution of key consumer features and functions such as product pages, shopping lists, meal planning, recipes etc. while delivering and exceptional customer and retail experience
- Clearly define and prioritize platform issues and opportunities, create stories in collaboration with business, DevOps and operations teams and effectively manage backlog activities
- Leverage data, customer and retail feedback to inform priorities, be laser-focused on digital performance metrics to proactively address issues
- Follow an agile methodology and lead sprint reviews, demos, sprint planning and story refinement in collaboration with agile teams
- Create and socialize the customer and business rationale for relevant platform enhancements to champion and communicate vision
- Contributes to solving complex problems and implementing multi-faceted solutions
- Subject matter expert in websites and mobile apps, independently responsible for addressing complex issues and implementing multi-faceted solutions
- Stay current in functional expertise and keep abreast of industry trends and emerging technologies
- Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
- Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
- Proactively identify and anticipate customer expectations and needs
- Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them
People
- Build strong teams by attracting and developing the best talent
- Bring out the best in others, empower and constructively stretch talent
- Give authentic feedback on performance and potential
- Ensure all team members understand where they stand and have clear performance objectives aligned to team goals
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
- Accountable for the overall engagement, productivity, turnover and bench strength of the team
What you have to offer:
- Degree in Computer Science, Engineering, Business or other related field
- Minimum 5 years of experience in product/platform management,
- Strong knowledge of web and mobile product management principles and a set of tried & tested best practices
- Experience working on building and optimizing digital applications
- Experience with desktop and mobile responsive development and APIs
- Experience leading cross-functional web and mobile digital teams including agencies, ideally at a scale where the digital channels have many contributing teams
- An understanding of mobile-first design principles
- Experience in an Agile environment with a Product Owner or Digital Product Manager background is preferred
- Experience in building products at scale within retail or e-commerce environments
- Strong technical proficiency, with the ability to bridge business and technical worlds
- Customer-focused, proactive, and results-oriented
- Ability to think critically, to analyze and creatively solve technical or business-related problems using a deep analytical skillset
- Demonstrated conceptual problem solver that articulates opportunities and solutions
- Exceptional communication skills, with the ability to influence project team members and business stakeholders on key project issues
- Ability to break down and define complex problems, while managing complex cross-functional stakeholder relationships
- Exceptional organizational and time management skills and a demonstrated ability to prioritize work in a demanding environment
- Exceptional business acumen
- Exceptional knowledge of current and emerging Digital and Retail technologies and how they could be applied to drive business
- Exceptional knowledge of e-commerce, mobile, social, and multi-channel retailing trends
#LI-MB1
#Hybrid
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.