IMAC Coordinator

Ready to Make an impact?

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 10 months Contract opportunity IMAC Coordinator to join our information technology department to help manage our upcoming IT projects. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; or Calgary, AB.

Here’s where you’ll be focusing:

As IMAC Coordinator with Sobeys, you will:
 

• Manage IMAC Projects.
• Create detailed project plan encompassing project scope, risks, costs and roll-out schedule.
• Monitor project timelines, advise on project issues encountered (e.g. advice to team members; National IT; Business etc.) and resolve any conflicting timelines.
• Complete and document project close activities (e.g. review project success criteria/conduct lessons learned).
• Manage store opening, closing, and renovation IT processes.
• Ensure store projects (i.e. new stores and store renovations) are properly supported including site preparation, equipment preparation, equipment installation, and equipment testing.
• Create store shutdown schedule.
• Conduct on-site uninstall of all IT equipment and/or coordinate uninstallation of front-end equipment by vendor.
• Order all required store hardware and software, and coordinate equipment set-up.
• Coordinate shipping of equipment to storage.
• Create change request to add and/or remove site from various systems (e.g. RI, email accounts).
• Review store drawings to determine cabling requirements and coordinate cabling installation.
• Participate in on-site meeting with Contractor to verify IT requirements.
• Install IT hardware in store (e.g. cash office, Managers' office).

 
Store Application Support

• Provide second-level support for retail store systems in accordance with customer services standards by responding to and resolving remedy tickets and bugs; and, reassigning or escalating to senior team members as necessary.
• Evaluate past problem history and historical trends and make recommendations in order to improve future performance.
• Conduct investigations relating to regional issues (e.g. reporting issues, application issues, batches not applied), as well as performance issues (e.g. pinpad freezing, lane freezing).
• Analyze new applications and hardware for regional impact and support and training requirements.
• Create and maintain business support documentation for Retail Technology team.

 
Administration

• Complete various administrative duties as required, including the completion of Time Tracker, Expense forms, change control requests, and asset tracking.
• Report statistics and status updates to RT management and customers.
• Create technical support documentation.

 
Manage Vendor Relationships

• Create purchase orders and review vendor invoices.
• Coordinate vendor meetings as necessary (e.g. status update, rollout).
• Request information from vendors (e.g. cost estimates, development times).
• Review vendor requirement specifications.
• Collaborate with vendor on issue resolution, and upgrade tasks.

What you have to offer:

Your experience and resume will show us:

• Undergraduate degree in Computer Science or Information Systems.
• 3+ years related experience.
• Experience leading small-scale projects considered an asset.
• Strong customer focus and problem-solving skills.
• Good organizational skills/effective time management skills with the ability to multitask.
• Effective communication skills (both oral and written) and the ability to handle conflict.
• Proficient use of Microsoft Office Suite.
• Bilingualism is considered an asset (English and French).