Gift Card & Financial Services Manager
Requisition ID: 186491
Career Group: Corporate Office Careers
Job Category: Loyalty Partnerships & Operations
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Mississauga
Location: Tahoe Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
The Product Manager, Gift Cards will be accountable for managing Empire’s fast-growing corporate gift card business. Reporting to the Director of Loyalty Partnerships & Operations, the successful candidate will manage the program P&L, negotiate new deals to extend our gift cards into new third-party channels and develop strategies to grow gift card sales in-store and through our digital platforms.
The successful candidate should have an entrepreneurial and growth mindset, strategic and analytical acumen, strong relationship building skills and be able to work with internal stakeholders and external partners to develop and execute on Empire’s gift sard strategies.
Our ambition is to grow gift cards across our stores and digital platforms to further establish gift cards as a key contributor of growth for the organization. This is an exciting opportunity to join a growing business and lead ideas from inception to execution. If you are looking for a dynamic, fast-paced, collaborative environment where creative ideas are encouraged, we would like to hear from you!
Here’s where you’ll be focusing:
- Own P&L for corporate gift card program; drive incremental sales and manage overall costs of both B2C and B2B businesses, monitor and track monthly results compared to forecast and previous fiscal years
- Deliver on gift card growth strategy to maximize sales growth across all Empire gift card channels; in-store, online and bulk
- Grow newly launched eGift Card site, bring awareness to digital products and deliver on business case target
- Develop and execute strategy to bring all Empire Company Limited brands under The Grocery Essentials Card
- Support the creation of comprehensive annual marketing plans focused on driving gift card sales across various channels (in-store, online, bulk)
- Launch and manage B2B sales program; identifying new customers and sales opportunities and increasing engagement with existing customers
- Manage relationships with existing Strategic Partners and identify new partnership opportunities within B2B/Bulk gift card business
- Effectively communicate and continuously engage and cultivate relationships with key stakeholders in Marketing, Merchandising and Operations to driver gift card strategy and deliver growth
- Oversee Gift Card Specialist who is accountable for the end-to-end gift card experience; product design, production, inventory management, merchandising, customer care, store support and reporting
What you have to offer:
- Bachelor’s Degree in Business, Marketing or equivalent work experience
- Minimum of 7 years of professional experience, preferably within gift cards, merchandising or loyalty
- Experience in Partner Management considered an asset
- Retail and/or grocery experience is considered an asset
- Bi-lingual in French and English considered an asset
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.