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Manager Grocery

Requisition ID:  166369 

Career Group:  Store Management 

Job Category:  Retail - Grocery 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Ontario  

City: Keswick

Location: 9551 Queensway & Glenwood FreshCo 

Postal Code: L4P 2C9 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.


The Grocery Manager is responsible for the efficient and fiscally responsible operation of the department.  The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Job Description

  1. Opens and/or closes the store (keyholder) on a regular basis ensuring all employee concerns are handled, store conditions standards are met and customer inquiries are addressed.
  2. Training and coaching, providing feedback and direction to employees on a consistent basis to ensure store conditions standards are met.
  3. Responsible for inventory counts and product inventory levels as required by completing and submitting order forms, POM’s, Allocation Tables, Telxon, RF gun (manual adjustments), CAO, DSD, Secondary Suppliers and Bunzle.
  4. Maintains the appearance and condition of the department by ensuring aisles, bunkers, coolers and the backroom is clean and the product is stocked and faced.
  5. Receives warehouse orders by checking order, unloading product from trucks, completing documentation and temperature checks when applicable, and storing product. 
  6. Completes some administrative tasks including EDS (invoices), payroll functions and file maintenance tasks.
  7. Provides customer service by greeting customers, and responding to their inquiries.
  8. Maintains Health and Safety and Food Safety compliance by dealing with expired product.
  9. Performs other related duties as required.


Job Requirements

Grade 10 or an equivalent or an equivalent combination of education and experience

•            Knowledge of FreshCo policies and procedures is recommended

•            Previous retail experience is an asset

•            Good customer service skills with the ability to successfully resolve customer complaints

•            Ability to communicate effectively with employees and providing leadership as needed

•            Strong interpersonal skills including attention to detail, time management and ability to multi-task

•            Ability to work both independently and as a team player in a fast-paced environment

•            Good computer skills including use of Microsoft Office

•            Physical ability to perform the duties of the job

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.