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Analyst Wholesale Customer Support

Requisition ID:  170098 

Career Group:  Corporate Office Careers 

Job Category:  Wholesale Operations 

Travel Requirements:  0 - 10%

Job Type:  Full-Time


Country: Canada (CA) 

Province: Nova Scotia; Alberta; British Columbia; Ontario  

City: Stellarton / Calgary / Vancouver / Mississauga

Location: Dartmouth Office, Calgary Office, Foord St. Office, Tahoe Office, Vancouver Office 

Postal Code: B0K 1S0 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.

Job Description


As a Analyst Wholesale Customer Support with Sobeys, you will:


  • Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
  • Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
  • Provide excellent customer service through technical support in a timely, efficient manner
  • Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
  • Execute the communication protocol during major, critical and high priority incidents
  • Ensure that all incidents and requests meet quality standards
  • Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
  • Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
  • Remain current on technology changes and all changes to the Wholesale business model
  • Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)

Job Requirements


Your experience and resume will show us:


  • An Undergraduate Degree in Computer Science (Software) or related field and a minimum of 2 years of relevant experience 
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques
  • Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis
  • Microsoft Access & Excel experience is a must
  • SAP and Salesforce knowledge not required but an asset
  • Fluent in French and English


Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.