Specialist Abilities - West
Requisition ID: 186896
Career Group: Corporate Office Careers
Job Category: Integrated Health Management
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta
City: Calgary, Edmonton
Location: Calgary Office, Edmonton Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Join our dynamic team as a Specialist Abilities, where you'll oversee and administer occupational and non-occupational disability claims for our retail locations, service centers, and offices. From start to finish, you'll provide exceptional customer service, ensure timely resolutions, and promote safe and early return to work. With your strong case management skills and knowledge of relevant legislations, you'll review claims, support employees, and collaborate with business leaders for effective return-to-work planning. This role offers the opportunity to make a positive impact, build relationships, and contribute to the success of our integrated health management programs. This is a hybrid work environment and there is an in-office requirement of 3 days a week.
Here’s where you’ll be focusing:
Individual Accountabilities:
- Responsible for the overall claim management and administration of occupational and non-occupational disability claims for corporate retail locations, retail service centers (RSC) and offices
- Manage claim files from beginning to end, while providing exceptional customer service to our internal stakeholders
- Ability to meet timelines, while focusing on safe and early return to work goals
- Review claims for completeness and assist store/RSC locations to ensure all required information is provided
- Support our employees through the disability process as required
- Build and maintain positive and collaborative relationships with business leaders to jointly make return to work planning decisions based on business objectives and individual needs
- Forward occupational and non-occupational claims to appropriate jurisdictions and stakeholders as per relevant legislation and reporting requirement
- Provide input in the development of programs and tools for the Integrated Health Management team
- Participate in meetings with internal and external personnel to review and discuss case management
- Prepare objection letters and appeals for disputed occupational claims as required
- Responsible for accurate inputting into Cority in order to prepare statistical data, perform claims analysis, and provide appropriate recommendations based on trending
- Conduct claim management training sessions for retail locations, RSCs and offices as required
- Promote and ensure the health & safety and disability management programs are implemented effectively and within company guidelines and legal parameters
Key Capabilities:
- Ability to communicate effectively, both oral and written
- Ability to problem solve and analyze data
- Detail oriented
- Ability to build relationships and coordinate interactions with internal/external resources
- Ability to handle situations with judgment, tact and diplomacy
- Ability to be self directed and manage multiple priorities to meet deadlines
- Organization and outstanding administrative ability
- Proficient in Microsoft Office, Cority, Tableau and other internal database applications
What you have to offer:
- Post-secondary education in disability management or degree in related or supporting field
- Strong knowledge of Disability Management, provincial workers’ compensation and human rights legislations
- 3-5 years case management experience in a unionized environment related to retail and/or logistics preferred; experience in a large organization with multiple operations
#LI-Hybrid
#LI-DS1
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.