Representative Store Support - West
Requisition ID: 181316
Career Group: Corporate Office Careers
Job Category: Store Support & Customer Care
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta
City: Calgary
Location: Calgary Office
Postal Code: T2E 7V8
Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Store Support Representative to join our team at the Sobeys Corporate Office in Calgary. Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our “stores first” commitment to quality products and customer service.
*Store Support operates seven (7) days per week.
Here’s where you’ll be focusing:
- Support a culture of inclusion for our stores, customers & teammates.
- Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
- Triage inquiries and collaborate with cross-functional teams to resolve inquiries promptly and effectively.
- Meet or exceed, established key performance metrics
- Accurately categorize and rate inquiry types while updating them throughout the resolution process.
- Assign cases to the appropriate area of responsibility, ensuring proper follow-through.
- Maintain a professional communication style when engaging with stores, reflecting a "stores first" attitude.
- Keep the supervisor informed of potential escalation situations and emerging trends.
- Develop strong working relationships with stores and other departments within the company.
#LI-Hybrid
What you have to offer:
- Excellent interpersonal and communication skills, both verbal and written.
- Proven customer service support skills, ideally with related experience.
- Strong organization and problem-solving skills with the ability to multi-task
- Proven time management skills, ability to work to deadlines with strong attention to detail.
- Ability to communicate effectively with employees at all levels of the organization.
- Develop strong working relationships with stores and other areas of responsibility within the company.
- General knowledge of Salesforce Service Cloud, prefered and familiarity with support center processes and telephone systems.
- Working knowledge of SAP, preferred.
Why Work at Sobeys?
- Growing organization
- Competitive salary
- Flexible health and dental benefits plan (eligible employees)
- Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)
- Employee discounts at our merchants via the Scène card
We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.