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Representative Customer Service

Requisition ID:  175561 

Career Group:  Corporate Office Careers 

Job Category:  Store Support & Customer Care 

Travel Requirements:  0 - 10%

Job Type:  Part-Time


Country: Canada (CA) 

Province: Alberta  

City: Calgary

Location: Calgary Office 

Postal Code: T2E 7V8 


Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  


A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. 


All career opportunities will be open a minimum of 5 business days from the date of posting.

Ready to Make an impact?


We have an immediate opening for a Call Centre Customer Care Agent to join our team at our Sobeys Calgary Office! This position reports to the Manager of Customer Care and handles all feedback from our customers.


To be successful in this role, you will have a passion for always placing the customer first. Sobeys Inc. values serving our communities and the question, comments and suggestion that come from our customers are extremely important for us to hear. This feedback includes complaints, inquiries, and praise for the products support and sell.

Here’s where you’ll be focusing:

•    Provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer service
•    Receive customer contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines
•    Engage with customers in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style
•    Keep manager informed of potential escalation situations and emerging trends
•    Maintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolution
•    Accurately categorize and rate contact types according to established guidelines; update as appropriate throughout the resolution process
•    Maintain a clean and safe work environment as per company requirements
•    Assign all case / inquiries to correct area of responsibility 
•    ensure Invoices are checked and accurate 


What you have to offer:

•    Excellent interpersonal and communication skills (verbal & written)
•    Proven customer service skills, ideally with related call centre work experience
•    Strong organization and problem-solving skills
•    Proven time management skills, ability to work to deadlines and a strong attention to detail
•    Proficiency with Microsoft Office, including Word, Excel and Outlook
•    General familiarity with database navigation and use
•    Ability to communicate effectively with employees at all levels of the organization


This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus.  If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application. Please ensure that you take the time to ensure your profile shows us why you’re the most qualified applicant for the role.

Sobeys offers our employees many valuable benefits such as: 

•    Growing organization 
•    Competitive salary 
•    Flexible health and dental benefits plan (eligible employees) 
•    Ongoing Training & Development 
•    Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers) 



We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.


While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.