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COVID-19 screening questions will be asked and documented during the interviewing process. Hiring decisions will require, among other criteria, a determination of low risk based on the answers.

Representative Customer Care (Contract)

Requisition ID:  160937 

Career Group:  Corporate Office Careers 

Job Category:  Store Support & Customer Care 

Travel Requirements:  0 - 10%

Job Type:  Full-Time

 

Country: Canada (CA) 

Province: Alberta  

City: Calgary

Location: Calgary Office 

Postal Code: T2E 7V8 

 

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.  

 

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family. 

 

All career opportunities will be open a minimum of 5 business days from the date of posting.

 

Overview

 

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 20-month contract opportunity for a Representative Customer Care to support our customers with outstanding customer service. You will be responsible for the end-to-end support experience and claims processing. 

The ideal candidate will have strong MS Office skills, experience supporting customers in a call centre environment, and exemplary communication skills. Lastly you will be passionate about people, service-oriented and enjoy working in a fast-paced environment.
 

Job Description

 

What you’ll get to do in this fast-paced role:

 

  • Provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer service
  • Receive customer contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines
  • Engage with customers in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style
  • Keep manager informed of potential escalation situations and emerging trends
  • Maintain up-to-date contact records with all relevant data and details including customer, contact, product, follow-up, and resolution
  • Accurately categorize and rate contact types according to established guidelines; update as appropriate throughout the resolution process
  • Maintain a clean and safe work environment as per company requirements
  • Assign all tickets / inquiries to correct area of responsibility 
  • Ensure claims (Heat Tickets) are entered as per company guidelines
     

Job Requirements

 

What your resume will include and demonstrate to us:

 

  • Excellent interpersonal and communication skills (verbal & written)
  • Proven customer service skills, ideally with related call centre work experience
  • Strong organization and problem-solving skills
  • Proven time management skills, ability to work to deadlines and a strong attention to detail
  • Proficient with Microsoft Office
  • General familiarity with database navigation and use
  • Ability to communicate effectively with employees at all levels of the organization

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

 

 

While all responses are appreciated only those being considered for interviews will be acknowledged.

 

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.