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Manager Retail Operations Deli and Home Meal Replacement

Requisition ID:  85621 

Career Group:  Corporate Office Careers 

Job Category:  Operations 

Travel Requirements:  20 - 30%


Country: Canada (CA) 

Province: Alberta (CA-AB) 

City: Calgary

Location: Sobeys West Calgary Office 

Postal Code:  


A proudly Canadian retail company, Sobeys began in 1907 as a small meat delivery business in Stellarton, Nova Scotia. Today, Sobeys Inc. serves the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawton’s Drug Stores as well as in-store pharmacies, liquor and more than 350 retail fuel locations.


Together with our 125,000 employees and franchise affiliates and a collective passion for delivering exceptional food and shopping experiences, Sobeys’ purpose is to improve the lives of Canadians by helping them Eat Better, Feel Better and Do Better. .



All career opportunities will be open a minimum of 5 business days from the date of posting.



Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Manager, Retail Operations, Deli and Home Meal Replacement (HMR) based out of our office in Calgary, AB.

Job Description
  • Collaborate with the Operations, Operations Standards & Planning, and Field Merchandising in the ideation, pilots and curriculum of all new and existing programs to ensure harmonization of standards and impeccable training of the store teams 
  • Support Operations Standards and Planning in the creation of training content for new and existing programs, and incorporate store feedback
  • Aberta Deli and HMR advocate

Oversee Profit & Loss within department and division of responsibility and drive performance to meet targets

  • Articulate key performance indicators (KPIs) to Retail management 
  • Assist in the creation of actions plans and budgets; problem solve with Operations leaders and Retail Managers on opportunity departments
  • Field questions from Retail management on sales techniques and cost controls

Communicate department priorities and industry leading department standards

  • Communicate department priorities and best practices regularly to Retail management and Operations 
  • Continually assess effectiveness of standards and provide feedback for improvement 

Manage functional and technical training for Operations and Retail managers

  • Coordinate training logistics and lead sessions on a regular basis
  • Be a resource for Operations leaders on specialized area of expertise
  • Implement curriculum and content created by Operations Standards and Planning 
  • Assess quality of training content and delivery and address opportunities for improvement

Drive employee engagement and customer experience in department programs

  • Consider and incorporate employee engagement behaviours and customer experience attributes into department materials and communication

Monitor compliance results within department and division of responsibility

  • Review compliance results including Integrated Health Management and Food Safety results
  • Report trends and opportunity departments to Operations and Retail management
Job Requirements
  • Extensive & detailed Deli & HMR product, production, & merchandising knowledge (SOP’s / POG’s / etc.)
  • Comprehensive understanding of departmental design / set up / equipment maintenance & operation /and all associated small wares
  • Excellent hands-on training skills
  • Strong analytical skills & the computer programs associated – BW / FIM / CAO / SAP / Tableau / Office / etc.
  • Significant Financial & business acumen – Sales / Shrink / Margin / Labor / Wrap
  • Strong relationship & communication skills / significant involvement with – Store Teams / MRO & DO Teams / Merch & Category Teams
  • An Undergraduate Degree and a minimum of 8 years of relevant experience
  • Full knowledge of company policies and department procedures
  • Working knowledge of business processes tools
  • Proficient in Microsoft Office


This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus.  If you feel that this describes the kind of work you want to do, and you are excited about what Sobeys has to offer, then we look forward to reviewing your application.  Please ensure that you take the time to ensure your profile shows us why you’re the most qualified applicant for the role.
Sobeys offers our employees many valuable benefits such as:
•    Growing organization
•    Competitive salary
•    Pension plan
•    Flexible health and dental benefits plan (eligible employees)
•    Ongoing Training & Development
•    Flexible Work Arrangements
•    Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)




Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.



While all responses are appreciated only those being considered for interviews will be acknowledged.


We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.