Manager Assistant Store

Ready to Make an impact?

The Production Area Leader partners with the Store Leader to define overall Production strategy including merchandising, planogram changes, seasonal changes, and regional donation programs/participation in alignment with store goals; provide strategic direction and vision to the Production teams (Meat & Seafood, Bakery, and Prepared Foods).

Here’s where you’ll be focusing:

Operations:
•Partner with Store Leader to define overall Production strategy including merchandising, planogram changes, seasonal changes, and regional donation programs/participation in alignment with store goals; provide strategic direction and vision to the Production teams
•Effectively communicate and partner with other Area Leader(s) (Replenishment & Support Services) and Store Leader to execute overall store strategy
•Partner with Store Leader to receive updates on Production sales forecast and weekly plans
•P&L management for Production teams (Meat & Seafood, Bakery, and Prepared Foods) including sales forecast, margin driving strategies, shrink controls, managing payroll targets and controllable spend
•Work with Production Managers to direct and manage all Production teams to achieve sales, profits, labour, and customer experience goals
•Review and ensure completion of department-to-department transfers, manage credit requests, and review weekly expenses to assist with department profitability
•Utilize FIM reports to identify inventory opportunities, partner with Admin & Systems team to execute shelf capacity and minimums adjustments in FIM
•Act as a conduit and key contact between the store and backstage for Production team
•Manage equipment escalations, ensure completion of repairs, and interact with vendors as needed
•Manage vendor relationships and sales rep visits
•Execute loss prevention strategies to reduce theft
•Act as Store Leader/key holder when Store Leader is not in the store (rotate with other Area Leader(s))

Customers:
•Partner with Store Leader to review and address customer feedback, monitor customer service expectations and mystery shopper(s), manage CARE program and customer surveys, and implement innovative solutions to meet customer needs
•Maintain an up-to-date understanding of Production (Meat & Seafood, Bakery, and Prepared Foods) items and baseline understanding of other store departments’ services and goods to direct customers as needed
•Share product and service knowledge with Production employees and other store departments to help service customer
•Be an example of what good looks like servicing customers for the team

Employees:
•Own the training and onboarding for team members, ensure team members are supported and enabled to deliver in their roles to expected standards, including coaching and influencing employees through change
•Facilitate Production Team Managers in administering training to Production employees
•Conduct Production Managers performance evaluations
•Responsible for scheduling and managing/maintaining the WFM System (KRONOS) for all Production Teams
•Create Production employee schedules to ensure appropriate staffing levels while managing labour costs

Function/Geographic/Banner Specific (optional)
•Potential to own day-to-day Starbucks operations and staffing, dependent on banner

What you have to offer:

Skills/Knowledge:
•Leadership including people management, delegation, and conflict resolution
•Strong coaching and mentorship skills
•Effective communication and customer service skills
•Quality judgement and decision-making skills
•Effective organization and time management
•Ability to analyze financial and statistical information and use that information to make informed decisions; P&L and inventory management
•Strong Production knowledge (Product, freshness, food safety, merchandising standards, etc.)
•Ability to understand merchandising plans including planograms and flowagrams, and operational SOPs
•Total store knowledge to support customer inquiries (i.e., where things are located, general information on latest product and service trends, who to connect them with to get answers, etc.)
•Strong knowledge of company WFM software (KRONOS)
•Physical ability to stand for extended periods of time, bend, climb, balance, kneel, and frequently push/pull up to 50 lbs., and lift more than 25 lbs.

Experience:
•Secondary (high) school education/GED
•Must be 18 years or older
•3-5 years of previous retail experience including people and budget management
•Experience working across multiple areas of Production (Meat & Seafood, Prepared Foods, Bakery)