Analyst Wholesale Technical Support
Requisition ID: 181310
Career Group: Corporate Office Careers
Job Category: Wholesale Operations
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Alberta; Nova Scotia; Ontario
City: Calgary / Stellarton / Mississauga
Location: Calgary Office
Postal Code: T2E 7V8
Our family of 131,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for an Analyst Wholesale Technical Support. This role is based of our office in Stellarton, NS; Mississauga, ON; Calgary, AB.
Here’s where you’ll be focusing:
As a Analyst Wholesale Technical Support with Sobeys, you will:
- Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
- Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
- Provide excellent customer service through technical support in a timely, efficient manner
- Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
- Execute the communication protocol during major, critical and high priority incidents
- Ensure that all incidents and requests meet quality standards
- Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
- Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
- Remain current on technology changes and all changes to the Wholesale business model
- Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
What you have to offer:
Your experience and resume will show us:
- An Undergraduate Degree in Computer Science (Software) or related field and a minimum of 2 years of relevant experience.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis.
- Microsoft Access & Excel experience is a must.
- SAP and Salesforce knowledge not required but an asset.
- Bilingual (an asset).
- The candidate will be expected to work with peers in other provinces in the development and implementation of tools and processes across Canada, as well as provide support to Sobeys employees across Canada.
#LI-Hybrid
We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.