Front End Manager (FT)
Requisition ID: 186114
Career Group: Store Management
Job Category: Retail - Front End
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Caledon
Location: 3303 Caledon East Foodland
Postal Code: L7C 1K2
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “Foodland .” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.
Ready to Make an impact?
Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.
Here’s where you’ll be focusing:
- Create a coaching and development culture for all department employees, which embraces a passion for food
- Manage department personnel which includes scheduling, recruitment, performance management and training
- Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
- Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
- Provide customer service to meet customer needs
- Merchandises front end racks and fixtures along with ordering of product
- Order and maintain inventory
- Process and resolve customer concerns and requests
- Execute winning conditions
- Execute SMART Initiatives
- Ensure all applicable company policies and procedures are communicated and adhered
- Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
- Perform department administrative duties as required
- Manage department budget
- Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
- Balance cash office according to company policies and procedures
- Perform negative tracking procedures
- Identify and correct cash discrepancies
- Submit payroll records and process invoices
- Thoroughly understand all relevant company programs, attend training as required
- Be known as the employer of choice by actively supporting an environment of employee engagement
- Coordinate maintenance of department equipment and repairs
What you have to offer:
- High school diploma
- Minimum of 18 months of experience working in the front-end department
- Ability to work independently in a fast paced environment
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft office suite
#INDON
Foodland and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. Some websites share job opportunities and may provide salary estimates for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.