Manager Food Service FSM Counter SW

Ready to Make an impact?

• Partners with local vendors and suppliers to build strategies for increased sales. 
• Work with Store Manager, Assistant Store Manager and Manager Retail Operations / Execution Specialists to develop merchandising strategies and assist with problem solving
• Partners with HR Business Partner and Labour Relations on employee relations matters and progressive discipline
• Execution of department initiatives and retail program
• Operational decisions within the department
• Merchandising execution
• Ensuring regulatory compliance

Here’s where you’ll be focusing:

Exceptional Customer Experience

• Manage day-to-day operations for Deli, HMR & Meat, guide employees through tasks.
• Maintain high department standards, foster a positive environment for employees and customers
• Assists with and resolves customer issues / elevated customer concerns
• Demonstrate exceptional product knowledge, awareness of product changes, promotions and seasonal trends, customer needs / demographics, local and ethnic products
• Utilizes Fresh Item Management (FIM) and Computer Assisted Ordering (CAO) to review order histories, manage stock levels, conduct daily cycle counts and support the On-Shelf Availability Program

Lead and Manage Employees

• Support, motivate, coach, develop, train and build relationships with the team, listens to feedback, suggestions and provide solutions to problems
• Monitors employees’ behaviours, goal progress, and performance, progressive discipline where required, completing annual performance appraisals
• Manages department hours by reviewing labour costs and budgets, creating department schedules and approving time off requests
• Supports the recruitment, selection and onboarding of new hires 

Financial Controls

• Support forecast and weekly plans by analyzing, reviewing, and evaluating profit and loss statements and other pertinent information (i.e. shrink trends, Workforce Management (WFM) reports, labour, net margin, price fluctuations, invoices etc.)
• Execute on Action Plans in partnership with the Store Operator to improve Key Performance Indicators (KPIs) and subsequent follow-up

Regulatory Compliance and Company Standard Operating Procedures

• Train staff and ensures adherence to standard operating procedures (e.g. loss prevention, occupational health & safety), and compliance to department policies and audits (e.g. Steritech, Food Safety)

What you have to offer:

• Demonstrate outstanding leadership, while serving as a role model
• Create a culture of continuous learning and development
• Able to lead/coach/motivate team collectively and individually
• Create a safe, inclusive and positive environment (diversity, equity, and inclusion)
• Exceptional product knowledge
• Detail-oriented with the ability to effectively prioritize and delegate to ensure execution of tasks by the team
• Excellent written and oral communication skills; ability to communicate clearly to all levels of management
• Strong knowledge of department financial reporting and budgets
• Demonstrates an ability to use a computer and related technology
• High School Diploma or equivalent
• 24 months retail experience; previous supervisory experience an asset
• Completion of Department Manager in Training Program (DMT)
• Frequent lifting of up to 20 lbs (50% - 75% of the time); occasional lifting of between 21-50 lbs (up 25% of the time)
• Physical work including but not limited to bending, reaching, lifting, twist/rotating, squatting, kneeling, crouching, pushing, pulling and frequent hand coordination such as gripping and grasping frozen products etc.
• Constant walking and standing
• Exposure to varying temperatures over short periods of time (e.g., cooler, freezer oven, steamer etc.)
• Exposure to various elements such as sanitation, cleaning chemicals (up to 25% of the time)