Franchise Owner/Operator

Ready to Make an impact?

The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all store employees that embraces a passion for food
• Demonstrate outstanding leadership while serving as a role model
• Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
• Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
• Provide superior customer service to meet customer needs
• Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
• Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
   

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to by employees
• Ensure that Occupational Health & Safety, food safety, and other regulatory requirements and procedures are implemented and maintained
• Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

• Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control 
• Personal/ Professional Development
• Thorough understanding of all relevant company programs; attend training as required
• Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies
• Employee Engagement
• Act as the employer of choice by actively supporting an environment of employee engagement
• Initiate, support, participate and lead community and charitable events and activities

Other Duties

• Coordinate maintenance of department equipment and repairs
• Provide feedback for continuous improvement
• Maintain a clean and safe working environment as per Company requirements
• Other duties as required
   

Role Qualifications We are looking for qualified candidates who have:

• A minimum of 5 - 10 years grocery retail experience, most recently with 3 - 5 years at a Store Managerial or head office senior management/store operations level.
• Community focused individual with the demonstrated ability to build and cultivate long lasting relationships with local community groups.
• People focused manager with an emphasis on development and coaching of staff for high performance.
• Strong "entrepreneurial" flair with priority placed on growing the business.
• Sophisticated and high-level business acumen committed to long term planning for increased business growth.
• Excellent merchandising and marketing knowledge with previous success executing programs to drive sales.
• Demonstrated strong financial background, with capability to understand and interpret the P&L and to make positive impact on sales, shrink, labour and budgets.
• People-oriented leadership skills with the proven ability to communicate effectively and lead a team through business change.

Proficiency with the following:

• Four wall accountabilities
• Category reviews and planograms execution
• Cost of goods analysis and inventory control
• Cash office operations (including but not limited to cash lane operations, cash reconciliation, accounts receivable/payable)
• Microsoft Office (Outlook, Excel, Word)

If this Franchise opportunity is of interest to you, please forward your cover letter & resume to: todd.gault@sobeys.com